71 Reviews
Hilton Garden Inn Terre Haute
Terre Haute|0.54km from Indiana State University
We used this hotel as a stop point on a long road trip a few months ago. This day happened to coincide with prom so the usual Hiltons we stay at were booked. This was the only Hilton nearby with availability. I now know why. When we checked in that night the receptionist gave us wrong information regarding where to get the complimentary breakfast the next morning and directed us to two places nearby to get something to eat. I'll just leave it at neither of these restaurants was good. It's also right next to a night club so unless you're there for the night club, another mark against the hotel. We woke up the next morning to head down to the complimentary breakfast before continuing our trip. We were quickly informed there was no complimentary breakfast and only a restaurant where you had to pay exorbitant prices. We pretty much exclusively stay at Hiltons and have never stayed at a Hilton that didn't have some kind of complimentary breakfast. The price we paid for this hotel was twice what it cost to stay at our preferred Hilton in that area that has a complimentary breakfast and equally as nice if not nicer rooms. We presented our complaint to the receptionist and informed them if they are different than every other Hilton brand it should be made clear when reserving a room there that amenities are not the same as every other Hilton brand - especially if they are charging twice as much. Instead of trying to make the issue right, they threatened to call corporate and lie about our actions in order to push negative repercussions. I called corporate but all they did was give us a few thousand points - not even enough to cover a room for a night. Lesson learned. Not only will I never stay at the Hilton Garden in Terra Haute, I will never stay at a Hilton Garden anywhere. I'd recommend you do the same unless you want to pay twice the price for half the amenities.
