I’ve stayed at this property numerous times over the last couple years and never had an issue until this stay. To start with I was charged a $40 fee on 2 separate credit cards for incidentals ($80 total). My first morning after arrival I discovered ants in my bathroom and kitchenette. I notified the front desk about the double charge on my card and about the ants in my room. They assured me the ants would be taken care of and that my one card would be credited back the $40 in 24 hours. (It’s been almost 72 hours now). Upon returning that night to my room I noticed there were still some ants. I assumed they had treated and that all would be fine by the morning. When I woke up Sunday morning I found ants all over my belongings in the bathroom on the counter and in the kitchenette all throughout the sink. I was departing that day so I packed my things, went downstairs, notified the young lady about the ants again and she didn’t seem overly concerned but acknowledged me as she did the day before. I got home a few states away and when unpacking my belongings low and behold I have ants in my stuff. (As a side note I don’t have any food items packed with my belongings.) I then began looking through my credit card statement and found another pending charge for $10 on top of the 2 separate $40 pending charges on my 2 separate cards. I contacted the hotel and they assured me again this would be removed within 24 hours. I also let the lady who I spoke with know that I was very displeased with the ants in my room and the fact that I brought ants home. Her response to me was “you should have reported it when you were here and we could have moved your room”. At this point I told her that I did report it twice and was told the room would be “sprayed”. The lady on the phone then said “oh I so sorry the girl who was working on Saturday is new and still training and maybe she did not know that we cannot spray the room when you are there because you could maybe have an allergy to the spray or something and that you should have been moved to another room.” She said she would have the manager contact me Monday morning. It is Monday afternoon as I write this review and the manager has yet to call me. I also messaged Marriott regarding the issue and they also have not gotten back to me. It’s a shame because this is a really nice property and I would stay again if they would have the decency to make it right for my last trip. I have attached some photos of the ants but these were taken after I cleaned off the counters so I could get ready to leave the room
Excellent
103 Reviews