I was very disappointed about the facilities and that we chose to pay for a room overlooking the pool. Our room overlooked a slide that was not running. Apparently the water slide only runs Friday, Saturday, Sunday. We specifically chose this location as a celebration for my 21 year old son and myself to use the water slide, hot tub and swim. When we arrived we learned
That not only was the slide not functioning, but neither was the hot tub. A room overlooking a non functioning slide was a let down.
The hotels nonchalant approach and shifting the blame to us using ******* was off putting.
The tv in the room was not functioning well, a long delay when trying to change channels. Lastly, we are used to having the option to having a coffee fresh with cream in the lobby not being available was another let down. This felt out of alignment with the Best Western way. The price did not equate to the experience is my take away.