As a loyal fan of Ctrip, this time is the worst time to use Ctrip to book a room, and also the worst time to experience Ctrip service.
The room type of this Ctrip order is completely inconsistent with the actual room type. The phone calls reflect that Ctrip's after-sales service is very official and cannot solve practical problems! ! !
When checking in, I specially emphasized twice with the front desk, do not put the mountain room in the room! Do not put the mountain house! In fact, it was perfect for me to open a mountain house.
Reservations appear as city or mountain view rooms with a view. The actual open is a super-perfect hotel roof view room, as shown below.
The smart door lock shown in the order is as shown below: The door can only be closed by force. When you go out, you won't be able to lock the door without being reminded by your friends. Where does the intelligence come from? ? ? ! ! !
Someone in the room shown in the order said that after looking for a long time, there was not even a hair.
The room hygiene is very poor: the shower mat is dirty. When the window was opened for ventilation, a pile of dead bugs appeared. Not one, but a bunch. The front desk said it was due to the local season. So why not others? ! It's an exclusive feature!
The quality of the slippers in the room is the same as that of the Express Hotel.
At about 11:20 in the evening, the front desk told me that they wanted to change my room. After a tiring day, I took a shower, and in the middle of the night, I lay down, and the front desk asked me to change rooms. Euphemistically called an upgraded room type. Wow!
To be honest: how much the hotel deserves praise for its early dining. Whether it is service, environment, or Laipin are all very good. Self-owned parking lot, convenient.
Summarize the worst experience of staying in a business travel hotel in recent years:
1. The front desk service of the hotel is poor, and the demands of customers and Ctrip users are not taken seriously at all. A feeling of ignoring, you say yours, it's none of my business!
2. After I specially brought the room supervisor to the room to read all the problems reflected, I don't know if I didn't see it, or if I liked it, and didn't make any statement.
3. Ctrip After-sales has not truthfully reported the problems reported by its loyal fans to their superiors, and the so-called leader's words without compensation are disgusting and shameful. No one cares about your so-called compensation coupons for Ctrip. As a platform official website, it can't even protect the rights and interests of its own loyal members. A narrow-minded and disregarding face is extremely annoying, and has lost confidence in Ctrip. It's no longer used for night stay! ! !
As a hotel service industry, if you don't take customers' real experience and actual demands seriously, how can customers take you seriously! "Welcome to come next time!"
The name of the small county is Tonghua, and the city is not too big. The population is not large and the scenery is picturesque. The hotel is wonderful, the service is really bad. I hope we can improve and build harmony together!
Original TextTranslation provided by Google