Ambasciatori Hotel Venice Mestre, Tapestry Collection by Hilton

Stayed just one night as I was arriving into Venice late. The 15 bus stops right across the street from the hotel and is right outside the airport terminal. Reception is friendly and I was up to my room within a couple of minutes. I have diamond status which got me a nice upgrade to a king suite. Odd shaped room w a small sitting area just wider than a corridor but no TV lead to a combo shower and wardrobe area that opened to the bedroom. So positives are location if you arrive late and do not want to deal w the vaperetto late at night. Hotel is freshly refurbished. The upgrade gave me a large room if not really all usable. Negatives and reason for three stars. Woke up to find a beetle/cockroach on my duvet. Body lotion empty and after asking 2 people to get it replaced nothing happened. One pack of coffee and no milk not even powdered. Nothing else in the bathroom. Cheap soap. Poor breakfast - guy checking people in for breakfast seemed only interested in his phone. Eggs stone cold. Asked him if he could get fresh ones and he rolled his eyes as if taking him away from his screen time was such an effort. Two Staff could easily look after all 6 of us in the restaurant but seemed to want to just stand around. Coffee is self service- again w two staff would be nice if the first cup was offered by staff. If you want to go into town the 4L is at the same stop as the 15. It can get extremely busy at this stop w multiple hotels nearby. My recommendation if it is packed and you have luggage is to walk to the previous stop about 3 mins walk which is much quieter and you will have more of a chance to get in the bus at peak times.

The King Junior Suite is spacious, but lacks a desk (working space), and also lacks an espresso machine, only hot water kettle. Façade feels a bit bland - looks like some sort of govt building, like a municipally. Perhaps due to regulations the property can not alter it. On the inside pretty nice and polished. Very comfortable mattress, modern amenities. Huuge modern and bright bathroom. 50inch TV with screen mirroring and Bluetooth mirroring, but not connected online. Convenient location, easy transfer options. Many restaurants nearby, coffeeshops and convenience stores as well. The staff are very friendly and were helpful with our requests. The Cardboard glasses and empty minibar felt a bit weird for the price and "King Junior Suite" badge. No espresso machine while in Italy is not ideal. Also no option to order a espresso in 6 AM, have to wait for breakfast to start. Had to go out of the hotel to a close cafeteria to buy coffee each morning from a nice gentleman across - Snack Bar magic Number, who opens at 5 AM.

Not a really nice location but the hotel opened in August 2023 is pleasant, very clean, rooms are nice, bathrooms have all comfortable details in spite of unpractical shower faucets. Nice slick design. Guarded independent parking next door. Smiling and helpful staff.

For 230 euros per night for a junior suite they will not allow a glass in the room for wine. Our cardboard glasses leaked red wine during the first glass. Do not expect typical Hilton treatment here. Sad we’re here for 3 nights. We are on a four month trip and have stayed in a lot of hiltons along the way. We have not experienced this type of child like treatment until here.

My friend and I recently travelled to this hotel to visit the sights of Venice. After reading some reviews we were somewhat sceptical. First of all I should say it is under new management and it certainly shows. It’s not a good looking hotel!! But the hotel is ultra clean, modern and in a super place to travel to the sights. Purchase tickets from the Tabac, just a few doors away for the bus, located opposite side of road. Nothing is ever too much trouble for the staff, very helpful in every way. Our rooms were modern, very clean and quiet as the hotel is mainly double glazed. Mestre is a short walk to the huge shopping plazas, coffee shops and so much more. Buses on time along with a tram in the main plazas. Nothing to dislike. Highly recommend this hotel hence my 5* review. Thanks to all the staff, they made our stay a very welcoming and pleasant stay.