Guest User
October 25, 2022
The room we rented didn't match what was in the confirmation document from Booking. While the papers featured a nice-looking room, what we got was a tiny cell of a room with discussing linoleum floor and a sink next to the bed. It was absolutely atrocious and no one in their right mind should pay a market fee for accommodation like this. When I confronted the receptionist, they said the image in the document doesn't represent the room and the room in the photo is more expensive and is already taken. I asked for another room that didn't look like a medieval prison cell and got charged an additional fee, which is fine. While waiting for the room to be ready, another manager called and told me that in 12 years no one complained about their accommodation, then proceeded to mock me by making impressions. I hung up the phone. Shortly after the receptionist told us they are kicking us out and literally showed us the door. This is the worst hotel experience I've ever had. False advertising, terrible room, arrogance, rudeness verging on assault.