I have been a customer of this hotel for 36 years, every time I visit Veracruz. I love the easy walkable distance to shopping dining and see attractions. It is clean, quiet and the staff is friendly. I booked online my reservation and they booked same reservation 3 times, I called the online reservation and the front desk told me that they will try to sell the extra 2 reservations and return the money to me. I guess that never happen, I did not hear from them. I love my visit as always... just was to expense couple paying the price to 3 reservations instead of one.