Oyster Hostel

I wanted to inform Hostelworld about illegal activity in one of the hostels listed on your site. I stayed at Oyster hostel located in Veracruz city, Mexico on April 13, 2022. I noticed that the lockers located underneath the bunks used a sliding lock and can be easily opened even while locked. I informed the staff about this issue and was told to lock my valuables in a separate locker. Upon returning to collect my belongings I noticed the locking clasp on the separate locker had been tampered with. After inspecting I found that a substantial amount of cash was stolen from my backpack. After informing staff of the incident they seemed unconcerned and disinterested. After discussing with other travelers staying in the dormitory (number 5), I was informed by another guest that other visitors had experienced the same issue - missing cash from the lockers while locked with a padlock. Since then I have encountered another traveler in a different city who also stayed at Oyster hostel. He told me he experienced the same phenomenon while staying in Oyster hostel - several hundred dollars went missing from his locker during his stay. Yesterday I noticed a fraudulent charge on my credit cards that was stored in my locker while my cash was stolen in Oyster hostel. The thief had taken a picture of my credit card and attempted to purchase something off Amazon.mx. I have reported this to my credit card company and now need to dispute charges while waiting for a replacement card to be forwarded to Mexico. I am now totally convinced that the staff in Oyster hostel are working together to steal cash from guests during their stay. It's not coincidental that both sets of lockers in the dorm are easily openable while locked, and that at least 3 guests all have had their cash taken. I have not contacted the local police about this incident as I'm unconfident in my Spanish abilities. And I don't expect they will attempt to locate my stolen cash. I have attached photos of their faulty lockers located in dorm room #5.