Hilton Garden Inn Virginia Beach Oceanfront Reviews

My stay was excellent, customer service was friendly. The place was super clean. I like that they give you a bag with a chocolate bar and bottled water and they have fresh water in the lobby for free. Breakfast was good just one thing they should change is that there should be buffet to make it a better stay for tourists. Overall everything was great.

Everything was great. Only thing negative that stood out would be that the heat was pretty loud when it turned on. Other than that, it was great!

The room was very nice. Loved the bathroom. Great view. What we did not like, I was not told that we had to ask for housekeeping. So the next day we had no coffee in the room because our room was not serviced. We thought it would be no big deal, we would get coffee from the lobby. Coffee is not made until 7am. I was not told we would have to pay for parking. So that was a surprise. Also did not know there was no continental breakfast. We ate at your restaurant. Made our order of omelets which cane with potatoes. When the food arrived we were told the potatoes needed more time. Ok, not a problem. When we were done with our meal potatoes were still not ready. We waited a bit but wanted to go. My husband went to pay the check and told the waitress to forget about the potatoes. It was not taken off the bill. It was not busy, there were only 3 other people there. Needless to say we found a place the next couple of days. Using the TV to checkout also does not work. Did not use the pool so can’t rate it.

They said that ******* overbooked our room and said there was nothing available. They eventually found us a room, but this didn’t lead to a present experience

The building is updated, kept incredibly clean. Someone had a tee shirt for housekeeping appreciation that said lobby attendants make it sparkle and they really do, it is very well maintained. Staff were excellent, very friendly and took care of any needs or questions. We could see dolphins and a whale swim by from the rocking chairs out back / balcony.

The hotel was clean and well maintained. All staff were friendly and helpful. Every room has an ocean view and we could sit and watch the dolphins swim by in the morning. We will definitely return.

The waiter at breakfast was one of the most pleasant people I have ever had to serve me. I felt like I was in his home and he was feeding me. He needs a raise!

Check in was horrible the person was showing any concern or care didn’t get my welcome package that I was supposed to receive, didn’t let me know I have to schedule House keeping was a peasant check in

We live in Virginia Beach, and just wanted a night out at the Ocean front with having to drive. We went to the VA Beach Art Festival the next day. This hotel, its staff, and its location are excellent. Young lady at the front desk who checked us in was amazing. You may see her on TV someday. Bartender was great, food and drinks were great. Everything was clean, and the service was great. Bravo to the staff and GM.

Nice location, right on the water. Oceanfront room was nice. Furniture a bit beat up, bed too stiff, uncomfortable. Special thanks to valet services at front both Ronnie and Ryan were right there to help us with directions or advise. Super nice!

Pet friendly; amenities kept up even though season was over; bed was made so tightly, we had trouble getting in it!; the flashing on our door was torn, so we got some outside noise; big complaint is the kitchen staff: I guess they got comfortable with the lower guests load. There was a lot of goofy,loud play and foul language guests could hear, almost like we weren't even there. This wasn't keeping with the brand.

The room needed maintenance, the water supply line for the toilet was leaking, a puddle had formed. The shower stall was riddled with mold. The folded towels contained ***** hair and were stained from use.

It was wonderful everyone was nice and the room was clean

We had the opportunity to be ignored by staff, first at check-in and later by the restaurant staff. The view was fantastic but the floors in the room and balcony were dirty.