Mercure Vung Tau Resort

The room was excellent, from design to cleanliness, love the body wash and shampoo. One of the most comfortable hotel room with silence air conditioning system. And I don’t doubt that they have an excellent housekeeping team in this property. However, the restaurant staff need to improve their service ! Sorry but you really needs a major improvement for F&B team in all areas related there. Otherwise, thanks for a comfortable stay. Huge thanks to the bell service for carrying my luggages across the street and up the hills !

I booked 3 deluxe twin rooms with seaview for 2 nights to celebrate my birthday with friends. I got warm welcome from Ms. Duyen (Asistant Guest Relations Manager), Ms. Chi Receptionist and Mr. Vinh Bellman. Ms Duyen helped us arrange our room with nice view and she made me surprised with the cakes. Ms. Chi checked in for us very fast and professional. Mr. Vinh help us deliver all heavy luggages to our rooms and call electricty car fo us. Also thank for Mr. Hoang FB Manager for taking care of us about breakfast. Our stay was so pleasant in Mercure Vung Tau. And we really enjoy our stay much because of them. But there's a small problem that I made reservations on trip.com for my stay 22-24Dec, but my working schedule was changed so I contacted Ms. Trang Lam Reservation to support to change to 20-22Dec, she asked me to contact with trip.com. After I contacted trip.com, they helped me contact hotel again to change. Sometimes, I know if both side agrees to change, I can change althought my booking policy shows not amend. But trip.com said that the hotel didnt agree to change. And I asked her for a solution that I can pay more to change or not, she just sent me an email with room price for 20-22Dec, didnt tell me that I can cancel old reservation to make a new reservation or not. Finally, I had to change my schedule, only stayed in hotel 1 night and left Vung Tau 3:30AM for taking my flight on 24Dec.

Very good location and very very good service, The level of service from the staff was quite high.

The location is great and the hotel has a rustic charm but modern. Only feedback is that the breakfast variety is not so good.

Very unique and remarkable experience. Everything’s perfect. Would come back again.

Minh se quay lai mercure khi co dip toi vung tau . Thanks mercure !

There is a problem with restroom sewer of 505 room. There is not makup table for my wife.

We had a wonderful experience at the Mercure Vung Tau Resort. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!

Excellent hotel, a bit away from the noise of the city, facing the sea with a good swimming pool and restaurant. The room was comfortable. We even had an upgrade the second night so really can't complain. The breakfast is perfect. I would definitely recommend.