101 Reviews
Tru by Hilton Middletown
Wallkill|0.59km from T.J. Maxx
We knew we were going to be a late check-in and an early check-out when we were deciding on where to stay. We saw the pictures of the breakfast and the hotel looked pretty new and clean, so we decided to pick this Tru. The breakfast shown on the Hilton website is not what you get. The microwave had almost an inch of water in it (we measured). The toaster was broken. The ”Donuts, Muffins, and Bagel” section had some bagels and nothing else. No hard boiled eggs or waffles. The juice machine was out of at least 1 juice. There were three pieces of fruit available, a container of gross looking oatmeal, egg frittata, and sausage links. When we asked the attendant about the bringing out more food, he said that they order the food late and therefore they did not have any. If a hotel is going to offer breakfast it should be up to par. I understand that things break and run out but this many things going wrong is not cool. The floor in our room was dirty. They likely dry mop the floors or just vacuum, but this does not remove the dirt. The floor was sticky and our feet were black after only a few minutes of walking on it. I do not know if this is indicative of hotels in the area, this Tru, or Tru hotels in general but I will not be staying at one again (I had planned on staying at one in November but not anymore). Over the years I have likely stayed at about 20 Hilton hotels around the U.S. and world and this one was the worst by far.
