Sonder Callisto

Zero customer service. Cleanliness lacking all the way around. Not only dirty drawers, but used tissues in the bathroom ones. Found garbage on the floor in dining area and beside the bed. Paint needs to be touched up too! The wear and tear is very much in need of attention. We were two people staying 4 days and hangers were only a few and luggage holder was broken, had to live out of my suit case on the floor. Additional hangers were delivered days later. The toaster was so full of crumbs that I used it and it triggered the smoke alarm in the unit. I contacted the chat customer service because the TV was not working and they told me there is no TV and basically to read the fine print and was sent instructions to cast from my device to watch what I had available on my phone I expressed that I was very uncomfortable with the room and having to have my luggage on the floor with all my clothes, (I am 69 years old with limited mobility of one leg and I wanted to check out) and the answer was they were sticking, and I quote, to the no refund policy. They took my money and that was it. I am a world traveler and this experience was a first!

I was told the property is less than 1 mile from the White House. it ended to be a lot further, we had to walk almost an hour to get to the white house. The apartment was ok, rugs were in need of more attention.

Our particular unit's bathroom had a couple of issues. The shower head was so high that I had to be on tiptoes to adjust it and the child that was staying with me had no chance of reaching it. The sink faucet sits too far back and washing your hands was very inconvenient.

We loved the location. Out of the busy city, beautiful with trees and landscaping. We were able to find Lime scooters every day just on the corner for 6 people. The inside was pretty and neat, clean (except for the forgotten area under the primary bed - someone before us had a love of Honeybuns). Nice view and pretty patio/deck. The main issue we had was that although the listing and email stated that we were responsible for parking, it failed to say that street parking wasn’t allowed for more than a few hours, and the only other option was to take our car to a parking area (owned by a different company) a 15 min walk away, costing us an extra $250 for 3 nights parking.

We enjoyed our stay but the kitchen faucet was Super loud. The couch needed more pillows. It was very clean.

Great check-in process and very clean. The couch wasn't the most comfortable, but I did notice it was a pull-out bed, which is a nice option. Pretty decent parking options in the area and a nice neighborhood close to Navy Yard and capitol hill, if a little close to the highway/emergency vehicle route.

I paid for a 3:00 (hour early) check-in, and when I arrived the code for my room door didn't work. When I called your support line, I was left on hold for 10+ minutes. Finally a guy showed up and let me in c 3:25. By then I was flustered and late for my meeting. I think you should reimburse me for the early check-in.

Quiet, clean, safe building in good repair. (Used refrigerator, microwave, dishwasher, and washer/dryer.) Enjoyed our balcony from which we could see the capitol. Neighboring block has a community garden and small park. About 1/2 mile walk to 2 different metro stations and grocery stores. Bus stops within a block. Enjoyed low key (and good) restaurants on opposite side of block. Windows from living room and one bedroom look onto other wall with windows. Sofa bed not very comfortable (middle bar and a bit bent), but we made it work. Other two beds comfortable. Showers hot. I would stay there again.

Great location with easy access to bus lines and eating spots. Room was perfect size for me and two kids. Quieter than I expected for the neighborhood, but we could hear every step of our upstairs neighbor. Never had a bar of soap or body wash in the room, nor was it available from the stock-up cabinet in the common area. I asked three times for Sonder to stock it and they never did. Had a few issues with appliances our first day — dishwasher wouldn’t stop beeping and coffee maker didn’t work. Sonder customer service was sympathetic about the DW but had no idea how to help. I finally pushed enough buttons to get it to stop on my own. Coffee maker was replaced second day. Overall I like the place but it was my most troublesome Sonder stay. I recommend Sonder all the time and this made me second guess myself.