Poisondu
November 29, 2023
The service in this hotel is extremely poor. I am speechless.
I booked a hotel for two nights. After checking in on the first night, the room was cleaned during the day. I returned to the hotel in the evening and found that my facial cleanser was missing. I left it on the sink before I left. At three o'clock in the evening, there was no facial cleanser to wash my face. I called the hotel room service. Then I said that my facial cleanser was thrown away by the cleaning staff. Maybe I should use something to wash my face and how to solve this problem. When the room service staff asked me how I wanted to solve the problem, they kept repeating that I was the only one on duty in such a big hotel at night. She is the only girl on duty up and down? ! In addition, I put on makeup all day long. When I returned to the hotel at night, I didn’t have facial cleanser to wash my face. The hotel didn’t give me a solution immediately. Instead, it asked me what I wanted to do. What did I want to do? What I was thinking about was that you bring me my facial cleanser and I wash my face and go to bed. Then I asked the staff on duty for their work number and she said they didn’t have a work number. I could tell you my name. She said, I have to tell you what I’m asking. I’ll tell you directly. Wu Da Yu doesn't look like a star hotel in every aspect. Don't your employees need training before taking up their posts? Then I said that the manager would call me back when he got to work in the morning. It was now 2 pm. I had contacted the hotel again before writing this review. The hotel said that firstly they didn’t throw away my things. Secondly, the person on duty was part-time and then asked the manager to give it to me. I waited for 20 minutes to call you back. (First of all, I didn’t throw away my facial cleanser. Did my facial cleanser run away on its own? I had nothing to do at three o’clock in the middle of the night, and I couldn’t sleep with you with makeup still on my face. Are you joking on the phone? Second, the on-duty staff is part-time. I’m really funny. Do you believe it? Even if it’s part-time, how can a random person come to work without training? Third, are your leaders serious? I was busy calling back. I waited for 20 minutes and still didn’t get the call. I don’t know how your hotel trains you. It’s really useless. I’ve stayed in a hotel so many times. This is the first time I’ve encountered this kind of service attitude. When I encounter problems, I don’t think first. Time to solve actually asked me how I want to solve it. I said I want 1 million, will you give it? I've never seen hotel staff with such an attitude.
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