Came to Weishan for the second time. This time I found that there are many more inns, and after careful comparison, I chose this landscape loft in Sheng'anju.
However, behind the bright spots of viewing through the window is a big slot-noise.
The attic is located directly above the plaque of "San Anju", with windows facing the street. Weishan is a quiet little city with a noisy nightlife in an unexpected place. The street under the window is the snack street, and the snack bar opposite the window is open from night to three in the morning.
I didn't know anything about it, but the noise crashed on the night of my stay. There are two major sources of noise: 1. Motorcycles rumbling past the street (motorcycles are the main means of transportation for locals, and there are two large carports on this street). The noise will be significantly reduced after midnight. , But it still occasionally emerges; Second, the loud noise of men and women downstairs in the nightclub eating and drinking will continue until two or three in the morning, and it will become more and more amplified as the night deepens.
The windows of the inn are wooden windows, which are not soundproof at all. The sound of the roaring cars three meters below and the noise of the diners three meters away are just in your ears. The noise of the car will be significantly reduced after 12 o'clock, and the human voice will become stronger and stronger. At first I thought it was a chat in the neighborhood downstairs, thinking about going to the countryside, you can’t help but let people chat, you should go to bed in the middle of the night. I even wondered if there was an emergency for the family to discuss. It wasn't until 1:30 in the morning that I opened the window to check, and suddenly realized that there was a nightclub opposite and that they were diners drinking, barbecue, and talking about the mountains. So I discussed with them and said, "Sorry, it's half past one, can you keep your voice down?" They replied loudly, "No!!! 😠"
In this case, I contacted the inn to change the room. From the landscape "attic" to the windowless "Mengxiang"-this name is really not white. If you want to stay away from the noise and fall asleep, you really have to leave the viewing window. People who have been tossed by the noise to the point of collapse find that Mengxiang’s shortcoming of no windows at this moment is the biggest advantage.
Having said so much, I hope that those who want to choose the "Landscape Attic" have a full understanding of noise issues in advance. In addition, the landscape is not unique to this room. The Gongchen Building and the scattered eaves can be seen more clearly in the public space on the third floor, and the photos are better (Picture 1 is taken in the attic, Picture 2 and 4 are taken in the public space on the 2nd floor, and Picture 3 is the terrace on the third floor. shoot). Unique to this room is expensive and noisy.
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🌟About the store’s handling of noise complaints. Let me give the conclusion first: the store’s attitude is sincere. I changed the room at my request and actively communicated with Ctrip regarding the check-out fee difference. I booked four nights in two orders. Finally, Ctrip cancelled the two nights of the second order and re-booked Mengxiang. The difference was not refunded on the first night of the first order, and the difference was refunded by the inn on the second night. On the second day, the sister at the front desk (maybe the boss’s wife?) also expressed apologies for the noise many times. Later, when she went to East Lianhua Village and wanted to charter the car, her sister helped contact the master and bargained the price, and as a local bluntly said the master was asking too much. Outrageous.
My younger sister looks like a simple and polite person, but she may not have enough experience in handling complaints. I want to point out a few points:
1. After chatting, I learned that the inn knew about the noise in this room and "will give guests a spare room in case it is too noisy", but "forgot this time."
2. Then, for foreseeable problems, solutions should be given immediately after receiving complaints, instead of hinting and forbearing, emphasizing that "they usually end after two o'clock", and then put the responsibility back on the guests. "Look, you don't say it earlier, it's so late." Later, when he asked for a solution, he said that he couldn't do anything. "Then what can I do, I can't tell them not to eat supper..."
3. After I put forward the solution is to change rooms immediately, don't ask the guests to pack up everything at that time, and leave this room cleanly before entering another room. After all, it was half past one in the morning, and people were about to collapse because they wanted to lie down and didn't have the energy to clean up. Moreover, our room was not bright and dim, and things were everywhere. I really needed to clean up at least two in the morning. I was in a hurry to clean up at 8 o'clock in the morning. After a few hours of sleep, the people were calm and there was no grievance at work. Imagine if this suggestion is said by the store: "Don't worry about things first, go to bed and wake up tomorrow before moving." Then the customer will feel much more comfortable.
All in all, the business of entertaining people should be people-oriented.
🌟🌟🌟Finally: The above is not a denial of the inn. It is still very pleasant to live in a few days. The tea room and terrace on the third floor of the inn are very cozy. You are not afraid of the sun or the rain. The hair dryer, the view, the tea and the chat are first-class! Recommend to stay!
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✳️About facilities:
1. It is recommended to brighten or increase the light source. There are only ceiling lights and bedside lights in the room. Both light sources are very dim, especially Mengxiang, who has no windows. It is recommended that the ceiling light be replaced with an LED bulb, which is bright and energy-saving, or add a bright floor lamp.
2. It is recommended to download the playback software for the TV in each room. The "Attic" TV has "TV homes" and "TV cats" to watch live news and free resources, while Mengxiang's does not have and cannot be downloaded by itself, and cannot be used for screen projection (at least not on Apple phones). It is an empty display. . The sister at the front desk said that the TV application in this room needs to be copied by USB. It is not a big deal. It is recommended to copy it. For guests who are not in a tight schedule, go out and go back early to hide in the sun in the inn, watching TV* time is still necessary.
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Q: About how to get to East Lianhua Village
A: Go Dididi. I called Didi, and the master immediately took the order. The outbound ticket is 48 yuan (about 60 yuan if there is no ticket). When I got on the bus, I told the master that I would wait there and take his car (Donglian Lianhua). Not big, but the mosque and the Ma’s compound can be seen. It takes less than half an hour. Donglian Lianhua can’t get to Didi, and the master is empty when he comes back. The master is very willing to wait for a while to bring the guests back). I asked the master to send it to Yuanjue Temple on the return trip, and the direct payment (a little more than with Didi) was 80 yuan, a total of 128 yuan back and forth, and the inn sister helped the chartered master to ask for the price for two places for 260. Yuan. Renting a car at this price is more than enough (my sister said that Weishan can rent a car).
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✳️Follow-up on Ctrip’s non-refund of the first night’s price difference:
I think that Ctrip's handling is dogmatic, and it is obviously a human customer service that gives a robot answer. Both I and the inn think that the difference in the first night should be refunded to me. The inn hopes to replenish me with the difference in the four nights, and Ctrip's reply is: "How do I do this? The system shows that I have already checked in for the first night. , It’s not easy to change the system if you have already checked in, and this operation is embarrassing, what should I do?”. The result of "embarrassing" is that you don't have to think about it, you don't operate, and the difference is not refunded.
I think this kind of treatment is "embarrassing". So I contacted the customer service again on the platform and explained my point of view. The customer service was immediately transferred to the relevant commissioner. The commissioner called again to confirm the situation and agreed with my point of view, and soon added the price difference to the Ctrip wallet. The entire communication process was smooth and efficient, and there was no excuse.
Here, like the Ctrip Commissioner👍
Original TextTranslation provided by Google