Best Hotels in Westland

I stayed here the nights of June 15 and June 16 for a conference I was attending on site. I am a returning customer. Check in was a breeze, and my king bed room was clean and spacious for me staying there alone. I was impressed by the black towel marked ”makeup” in the bathroom; what a clever way to keep black mascara stains off white towels. I was not expecting housekeeping service during my stay, but was delighted to find the bed made and bathroom freshened up while i was at the conference. I at 5ive Restaurant on site both nights, simply because I was too lazy to drive anywhere else. Menu tends to be on the expensive side, but I was able to find reasonably priced items to suit my budget. They are understaffed, just like everywhere, but had no issues with ordering and getting my food. In fact, the chef served me one night, so you know they need staff. The bar was extremely busy, and so wasn't able to spend much time talking to bartender John, who remembers me each year I come.

Have stayed here many times and left positive reviews. Past few stays seemed to be on the decline. This stay started out by trying to traverse very icy parking lot only to discover room assigned to us was not made up. Evidently housekeeping signed off on it, but no one double checked it. Back to office still fighting treacherous ice conditions. Given another room, we didn't check it closely cuz hauling stuff in. We then realized fake hardwood floor had not been mopped, in what seemed like quite awhile. Very dirty, but we carry slippers with us, so we put them to use. Then we discovered lots of dark hair on a towel which we tossed in the tub. All said, beds were quite comfortable and sheets were clean. Again, our past 3 visits were not up to our expectations or their standards. Desk staff didn't seem to be on the friendly side either. Unfortunately, I think we will find another hotel for future visits

I only spent 1 night here, and I was kinda prepping for a typical sort of crappy motel. Is it a luxury hotel? No, no one is gonna confuse it for that. But the room was comfortable, the wifi worked, the shower was fine, AC worked well and maybe most importantly for an airport hotel, the price was reasonable and there was a shuttle available. I really couldn't have asked for anything more in an airport hotel, frankly every major city should have this as an option and sadly that's just not the case, far too often you're in over $100 for the same room or worse. Of note, I clicked ”yes” an outdoor pool is available, but in reality their pool is totally out of commission. Didn't bother me, and in the upcoming months it won't matter, but if you wanted to take a dip, you can't.

i walked in and there was a line of like 20 people and the dude with the dreads was goin crazy had everyone in and out in like 10 minutes. he deserves a raise. He was cutting up and filling up the schedule within no time. GIVE THIS MAN A RAISE!

Overall, the hotel is clean and well maintained. However When we arrived to check in, our room was not ready until around 3:25 PM which was very disappointing, as we were very tired from driving long hours. During the night, the cleaning guy at the lobby was very noisy, speaking loudly on his phone speaker, while we were trying to relax and have coffee, thus we left the whole lobby for him and went to our rooms.

A stay at Comfort Suites Canton places you in the heart of Canton, a 5-minute drive from Sky Zone Canton and 6 minutes from Westland Historic Village Park. This hotel is 12.1 mi (19.5 km) from Greenfield Village and 12.8 mi (20.6 km) from Henry Ford Museum.Take advantage of recreation opportunities including an indoor pool and a 24-hour fitness center. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.A complimentary buffet breakfast is served daily.Featured amenities include complimentary wired internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Canton? This hotel has 350 square feet (33 square meters) of space consisting of conference space and a meeting room. Free self parking is available onsite.Make yourself at home in one of the 66 guestrooms featuring refrigerators and plasma televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.

I don't think I ever had such a bad experience at a Marriott hotel. Front desk told me they couldn't find my reservation and even when I showed them the confirmation I got from Expedia they couldn't care less. I called Expedia and their customer service tried to get in touch with the hotel staff. I could hear the phone ringing but the front desk lady would just walk away when it rang. I told her that's Expedia calling to clarify my reservation but she was flat out rude and said that's not the hotel's problem. I asked for a manager, she told me the manager will be there at 6am tomorrow so I can come back then. All of this, while I was at the hotel, late at night, with a hungry and tire toddler. She didn't care and you could tell she hates her job. Half an hour later, the ”absent” manager turned out was actually around. I approached him and, while he was a little more (not much) polite than the front desk lady, he wouldn't want to help and kept on blaming Expedia (he, as well, refused to take call from Expedia escalation manager who was trying to help locating the reservation). It was obvious they have an issue with Expedia, however, they were punishing the customer for that. Eventually Expedia made another reservation with me on the phone and they couldn't claim there is no reservation. The whole check-in experience took 2 hours. Check-out wasn't any more pleasant but there wasn't much there with the exception of the $4.95 fee which they insisted on charging for premium internet, although I tried to explain that, for a Platinum member, premium internet is free.

The room is large, clean and breakfast is OK. However, there is nothing near the hotel. There is a mall in the place where you can walk. There are also many restaurants nearby. It’s only from the Detroit airport that it’s only for rent.

First let me start off with the staff and customer service was excellent. I really appreciate all of the help from the staff. The kids loved the pool it was a nice indoor heated pool. Rooms were clean and housekeeping did a beautiful job.

NOTE: I have previously incorrectly posted this review referencing Holiday Inn Express Romulus/Detroit Airport, an IHG Hotel. And, I apologize to Holiday Inn Express. Therefore, I am resubmitting this review for the intended establishment: HOLIDAY INN DETROIT METRO. AIRPORT SHUTTLE EXPERIENCE: Several guests including myself arrived the same time via hotel airport shuttle. Shuttle driver was very polite, courteous and respectful. However, upon arrival at hotel, no one (staff) was present at the front desk and/or lobby area. We waited for approximately 10 minutes before a staff appeared from back office. With a very solemn/cold facial demeanor we were individually checked in. No welcoming remarks, etc. It was an overnight stay for me since I was connecting flight to Japan the following day - London/Detroit/Japan intinerary. RESTAURANT - FOOD SERVICE & FRONT DESK EXPERIENCE (Morning of following day) Basic western breakfast (limited selections). Restaurant staff was rather abrupt and rude by advising me that I must pay her a “gratuity” fee since my breakfast was complimentary (As an option, IHG Diamond status guests receives complimentary breakfast). I was rather uncomfortable with this encounter. I immediately brought this issue to the front desk staff about the gratuity issue. Unfortunately, she bluntly told me that it was “NOT HER CONCERN” and that any gratuity issue/concern was with the restaurant and not the hotel’s. From my observation/assessment of her demeanor, tone of voice and body language, she basically conveyed an “I DON’T CARE” indifferent attitude. As an IHG Diamond status customer, I expected a higher quality of customer service experience based on the highly commendable reviews posted in the IHG Review website. Unfortunately, it was an extremely “SUB-STANDARD” experience to me. Personally, I ABSOLUTELY DO NOT RECOMMEND THIS HOTEL even for an overnight stopover. The treatment I have received was so degrading/humiliating compared to the highly commendable excellent customer service experience I have received from other IHG hotel establishments. Overall, I have perceived that the staff I have interacted with were extremely INDIFFERENT and very deficient in providing proper customer service. Further, it was also unfortunate that my candid review (similar to this review) was never posted by IHG after my submittal within a timely manner.