Hotels near Target in Westwood

When I arrived to this hotel for my one night stay, I was warmly greeted by Cloe. 10 minutes before my arrival, I called the hotel and Cloe professionally answered the phone and gave me all the details about my stay. During the check in process, Cloe was very delightful, professional and very friendly. Also Irlene at the front desk was very friendly. It is a pleasure to go to a hotel and feel welcomed and being exposed to people who really care about guests and the hotel. Cloe is a great asset to that property. Great job!

The room was my favorite by far. I loved the pool area. Hot tub was exactly what I needed. I will definitely be a repeat Customer

Carpet in elevator is dirty, front desk associates are very nice.

The location is relatively good. There was also a convenience store nearby. I'm happy with my life. Although we stayed for consecutive nights, it was disappointing that there was no cleaning at all after the first night.

This is a great hotel. Very clean, budget friendly, easy to get to with spacious rooms and close to various amenities like dining, shopping & movies. The staff is very nice and friendly. I would recommend this hotel to anyone looking to stay in the vicinity of Boston & it's suburbs.

I was supposed to pick up my vehicle from a garage relatively near this hotel, after hours. I was unable to do so and ended up having to stay here out of necessity as my home is about an hour away. I had just gotten in from 2 weeks of vacation, I spent the entire day on two separate airplanes to get into Boston, and then to be unable to pick up my vehicle in order to finish my drive home, was frustrating. Thankfully I was able to book a very last minute room (1130pm!) at the Fairfield Marriott Boston Walpole location. The front desk was extremely friendly and accommodating and empathetic. I wasn't thrilled at having to pay almost $250 for a room. I wouldn't spend more than a few hours in, but I was able to get a late check out which allowed me to get some sleep after a long day of travel and to fix my car arrangement to finish my trip. So, aside from the price, being able to book the room so last minute and having a warm welcome when I arrived was very pleasant. I was happy to not have to go anywhere for some food and picked up a couple items out of their little mini mart by the front desk, and their free breakfast was certainly helpful in the morning. Though a bit limited. The room itself is nice, although I found a few items that obviously hadn't been restocked ( just a small miss I'm sure), And as I had gotten a 3:00 p.m. check out. When I checked in the night before, I was able to get some sleep, although the first knock from housekeeping came around 10:00. I explained to the staff member that I had a late check out of 3:00 p.m., and went back to get some sleep. The second knock came at 2:00 p.m. by the same staff member who I had previously informed of the 3:00 p.m. check out. I stayed with Marriott because I do appreciate being loyal to their brand, their hotels are usually top notch for my travel, and while most of what I went through the previous night had nothing to do with them, this certainly was not my best stay at a Marriott.

The car was scratched, malicious

Arrived to the hotel on Monday 18th the person in the front desk was pretty good she took my information down and the payment. She saw me with my dog and yet she did not asked any questions since this isn’t a pet friendly hotel, maybe she assumed gi was a service animal which is fine. Two days after one of the manager saw me and started asking her employees about the paperwork (yelling at them in a very unprofessional manner). The room was fairly clean but it did not have internet. I let the front desk know they send a technician within 30 minutes, he tried to fix the issue, changed the internet box like 3 times and left. I still didn’t have internet. Next day I went to the front desk with the same issue, they sent a different technician, he replaced the modern again also the tv and left he said he was going to be back and never did. Nobody followed up with me, I was without internet for 5 days. I had to go back to the front desk to ask for a solution, they offered me to move to another room, I did. Next day I was walking through the lobby with my dog and a kid ran into us and my dog started barking because he was afraid, one of the manager her name is Christy I believe she looked at me as if I was a criminal in front of everyone. 30 minutes after someone knocked on my room door very hard I though there was an emergency, it was this manager Cristy (I believe that’s her name) she didn’t even introduce herself and very rudely told me that my son needed to leave the hotel, I told her he wasn’t a pet but and emotional support animal and he wasn’t going anywhere, so she told me that we both needed to leave the hotel or she was going to call the police, all of this in a very unprofessional and unethical manner. I showed her the documents and she said they didn’t mean anything and when I told that what she was doing was illegal she turned her back on me and left. Obituary she didn’t call the police (maybe she did a little bit of research) I unfortunately this doesn’t end here. It’s been a week since the housekeeper went to my room even though I’ve been requesting it in the front desk for 4 days now. On Wednesday I waited in the lobby from 9am to 1pm nobody went to clean the room and today, July 30,2022 I left the room this morning after advising the front desk that the dog wasn’t going to be in the room to please go to find out at 1:30pm that it wasn’t clean, I went again to the front desk and turned out they had me under a different room number in the system, it’s almost 3pm and I’m still in the lobby waiting for my room to be cleaned, some fresh sheets and towels (is it too much? I didn’t honk so) I don’t know what to believe anymore, I just feel like I’ve been discriminated against I don’t feel happy or safe in this hotel and the service/treatment has been not only horribly bad but unfortunate and unfair. Everyone know who I am because I’m the only person with an emotional support animal staying in this oweful hotel right now in case someone want

Oct2022: 3⭐: I selected this hotel as a result of needing a place close to the house with easy access to the airport. I selected this hotel through the Bonvoy app based on it fitting the criteria I desired. I wasn't able to get to the hotel until the afternoon hours about 1700. I picked up my spouse from the airport and we decided to get her checked in at the hotel on the way to the hospital down the toll road. I noted that the hotel was difficult to enter and it took a bit of concentration to locate the front entrance of the hotel as it sits over top of the tollway 90. There were two handicapped parking areas available at the check in lot. There is a pay parking garage attached to the hotel and adjacent to the front entrance into the hotel. The parking garage has more handicapped parking areas available and regular parking as well. The areas are not good for large trucks or RVs. The entrance was located and I parked and we went into the hotel. We walked to the front desk and a female worker didn't greet us, didn't say hello, nor did she say welcome to the hotel. The worker said ”give me your id”. My wife was standing there to my side and I looked to see if there was someone else there we had stepped in front of or cut in line. There was no one there but us. My wife said what did she say? Is this the check in desk? I commented that this is the check in window, right? What happened to the smile, good afternoon, welcome to Sheraton, or just hello. DEMANDING my identification upon entering the building was definitely not appropriate. Having a bad day isn't MY fault. I have a choice to choose this location, not the other way around. We finished the check in at the desk, paid for parking, and we went to the room. We dropped off the bags and found that the bathroom door sags and does not properly close as it's hitting the bottom of the frame. One of the window blinds wasn't properly functional. The noise canceling device and the traffic was something to tolerate. Some vehicle drivers passing under the hotel on the tollway, enjoyed throttling the engine. This added noise to an already bad situation. Decent area food spots are walking distance from the hotel.

I arrived at this hotel in the middle of a heatwave. There is a lot of glass in the entry ways so it was hot but I’m guessing it’s not always like that. I did really like the window nooks in the room. If I had more time it would have been the perfect spot to curl up with a book. Some staff wasn’t overly friendly but others really stood out; particularly after my stay. Just as I boarded the plane to go home, I realized that I left my full makeup bag in the bathroom of my room. I called the hotel and was told that housekeeping had collected it and saved it for me. Then enters Frank… he happened to be who answered the phone when I called and helped me coordinate getting it shipped back home. I had just purchased all new higher end makeup so Frank made my day! Moral of the story is the staff at this Hilton will help you when you need it!