Super 8 by Wyndham Joliet

Actually it was horrible was hoping you could help they charged my card 250.00 they said I was smoking in the rm which i wasn't I don't even smoke... they charged my card before check out went down for breakfast n came back up n they had already charged my card... very disappointed is there anything you can do?

Stayed at this location prior to renovation, hotel has been completely transformed. Staff was polite and helpful, would recommend to anyone looking for a budget friendly hotel option in Joliet illinois.

Service was great. Room was clean. Breakfast was good. Convenient to my destination.

It is great

Upon arrival I was check in by Whitney who was very friendly and professional. She made sure I had fresh towels and everything. I am a travel agent and used this property because of the location convenience and to host conferences since I work remotely. My stay was going great until Wednesday morning when I received a call from the manager Ketan yelling stating that house keeping was mandatory. After the call I went to speak with him and explained that I was in the middle of a conference but they could clean the room at 10:45a. He stated that because he pays them to do a job they have to clean my room. Not even 10 mins after speaking with him a housekeeper tried to use her master key to enter the room. I have stayed at a number of hotels across the U.S & have never heard of such things. My room had not been cleaned since check in. Per the hotel policy listed housekeeping is per requested and kids stay free. I filed a complaint with the corporate office who stated that because the hotel was privately owned they have their own policy in which I read very throughly. Upon my arrival Ketan because to yell again because he was as upset about the call he received from corporate. I called JPD to defuse the situation but was told that it was a civil issue. Ketan was rude and unprofessional. I was told I was breaking the rules by having my kids visit however the policy states kids under 17 stay free. My first 2 & last 2 days there my room was not touched for “mandatory” cleaning.

The room was relaxing and comfortable. The walls are very thin, so I could hear every cough from my neighbors, but fortunately everyone was pretty quiet and it wasn't a problem that kept me from sleeping. The breakfast didn't really offer anything healthy - just a carbohydrate blast with all white bread & fruit loops stuff. The coffee in your room is probably better than what they have out front. But overall, for the economy price, it was a good stay.

Nice enough hotel for a quick overnight, but limited parking if you have a trailer. Non smoking room was small and bathroom smelled of cigarette smoke.