I live in many hotels every year, so I can say what I have. This hotel does not deserve 4 stars at all. Barely 2-3 stars. I stayed for a few days and sorted out a few questions for reference.
1. The hotel facilities are old, the carpet has not been cleaned, and the head of the bed is moldy. People with allergies and rhinitis are not recommended to stay (I have no allergies, and my nose will be blocked at night). Those who pay attention to hygiene do not stay. Photos are available for reference.
2. The hotel has been under renovation for the past few days, and various beatings started at 7:00 am. According to the law, the construction should be Monday-Friday 8-17:00. Called the front desk several times, still no improvement. Those who don't listen knock on bricks. The hotel has no ability to control the construction party at all.
3. One day when I returned to the hotel, I suddenly sent a notice that there would be no hot water from 9 to 17 o'clock tomorrow. This kind of thing can't be controlled in such a big hotel? It is normal that the facilities are old and broken. But it can't be notified the day before. What should people who have already checked in or are heading to the hotel do? These things can be told to the customer during the booking process, so as to reduce the inconvenience of the guests as much as possible.
4. The staff training at the front desk is okay, and they are quite proactive with a smile. This is the only part that works.
In the end, there is a problem with hotel hygiene. There is a problem with hotel management. The hotel handles things from its own standpoint and does not take the guests seriously.
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