Pipidaye
February 15, 2024
1. Six adults and five children from Guangzhou set off to Shantou for fun. We decided to go to Xiamen on a whim. We booked five rooms for two nights each at 11 a.m. We then booked tickets for Gulangyu and Xiamen University. At around 12 p.m., we confirmed that we could not enter Gulangyu, so we decided to give up going to Xiamen. When we canceled the reservation, the store said that the platform would not refund us because of the Spring Festival. We called the platform, but the platform said that the store would not refund us. Finally, we confirmed that the store would not refund us. They kept fooling me from 12 p.m. to 3 p.m. and told me that if I checked out, I would deduct 50% of the fee. We could have left at noon, but the store kept saying that they would communicate with the leader to check out, which resulted in us leaving for Xiamen at 4 p.m. and arriving in Xiamen at midnight.
2. Because we were traveling with children, there were only two pillows in the twin room. We asked for one more pillow and a quilt, but it was rejected. The twin rooms in the hotels we stayed in all had four pillows and quilts. (This caused the children to catch a cold and cough.)
3. We had to ask for afternoon tea snacks, but none of them were given. We only gave them five sugar oranges and a dozen small tomatoes when we were leaving.
4. I hope the relevant departments in Xiamen can see my dissatisfaction and ask the business to serve customers better, and not be unwilling to check out our room just because we can make more money by booking more rooms.
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