Guest User
October 5, 2023
Because the hotel is relatively old, the room is damp and smelly, and the shower is difficult to use, making the stay uncomfortable. The most amazing thing is that during the peak breakfast period at 8 a.m. on the second day of the Mid-Autumn Festival, there was nothing to eat, not even cutlery. The children at the next table each had chopsticks to eat eggs fried by their parents. The entire disinfection cabinet was empty, without any dishes, chopsticks, or cups. There are very few cleaning staff and service staff. They are indifferent and have no sense of service at all. They don't even say the slightest apology. They only say that it is not my responsibility and there is nothing I can do. This was the first time for a customer to make an omelette by himself. No more food was served until we left the restaurant before nine o'clock. And although there were many people dining, it was not full. If it hadn't been for a return visit after check-out, I would have thought This hotel is closing. The hotel looks nice from the outside, but I didn't expect the service to be so bad. It was my first time in Xinxiang and I was really angry! When you look at the pictures for yourself, there is no exaggeration in the slightest and the evaluation is completely objective.
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