Fuji Matsuzono Hotel

We booked a lake view room. When we checked in, the front desk told us that the room we booked had restrictions on occupancy. The price was for people over 65 years old. We two young people had to pay an additional 1,000 yen each (there was no age limit when booking the hotel). The front desk politely said that they didn't know why we could book it. After negotiation, we decided to pay the money first and then ask Ctrip for compensation later (it turned out to be a problem with the platform). In addition, the hotel is very good and provides hot spring services. The room is not small in Japan. There are several restaurants and bicycle rentals around. The next day, I returned to Tokyo because the bus was suddenly late and I almost missed the bus back to Shinjuku. I quickly asked the front desk to help me get a taxi to the bus station. The front desk also handled it very well (the platform on Yamanaka Lake is not open to taxis. It may be because it is relatively remote) Very satisfied with the hotel's service!

Advantages: clean, the hotel is located by the lake, and it is very convenient to walk around the lake. Disadvantages: I was not asked if I wanted breakfast when I checked in, nor was I told that I needed to make a reservation for breakfast. As a result, when I was going to have breakfast the next day, the staff asked me if I would make a reservation for breakfast. I had no choice but to go to 7-11 a few hundred meters away to buy bread. and milk. In addition, the name of the hotel on site is Fuji Pine Garden, while the name displayed on Ctrip is Fuji Sanso Hotel. I hope the two are consistent.

The room is not small and very comfortable, the point is! Mount Fuji is right in front of you! I woke up at 5 o'clock in the morning to take pictures of the sunrise. It was so beautiful! There are restaurants on both sides of the hotel. It takes a few minutes to walk, not far! From Shinjuku Station, you can take a bus to Yamanaka Station and walk a few minutes to the hotel. The hotel is cheap and there is a delicious and inexpensive Western restaurant next to it! It is recommended that everyone rush!

Very traditional Japanese hotel Friendly staff There is a big window in the corridor and you can see Mount Fuji. Even if you can't see Mount Fuji from your room, don't worry. The scenery around the hotel is unparalleled, with Mount Fuji in front and Yamanaka Lake behind. The only drawback is that the hotel does not provide catering services to independent travelers

The hotel is quite clean. There is Chinese service at the front desk, which is great. It helped us solve a lot of problems. The hotel has open-air baths and indoor baths, which are very good. You can take a long bath without feeling dizzy

The location is excellent, making it a good choice for viewing Lake Yamanaka and Mount Fuji. The rooms are large, quiet, and the soup is very good.

- Hygiene is a bit bad, mainly because 1. The hair dryer in the toilet is full of dust and cannot be used. 2. There is also a lot of dust on the TV cabinet and air conditioning panel. - Indoor environment: Except for hygiene, everything else is great. For example, the room is very large, much larger than hotels in Tokyo, and the suitcase can be unfolded hahaha. There is a shoe cabinet at the entrance of the room and a bathroom next to it. The main area is tatami. The bed, TV and small coffee table are on tatami, which is very unique. My husband and I didn't smell any peculiar smell. - Outdoor environment: The lake view is great! If you want to see the mountain view, you don’t have to book a mountain view room, because there are large windows on the stairs to take pictures of Mount Fuji🗻 - The service is very good. The ********* sisters at the front desk helped check in, introduced the surrounding restaurants and recreational facilities in detail, and also gave a cute and practical map. - The facilities are a bit old, but the toilet is a TOTO smart one and has everything it needs. - There are free hot springs on the first floor. There are separate public hot springs for men and women. I went to experience it! great!