Jenny_88
December 31, 2023
Dear Hotel Management Team,
I am writing to express my deep dissatisfaction with my recent stay at your hotel. I had booked two rooms equipped with washing machines and microwaves for my family on [date], specifically to meet our needs during our trip.
However, upon arrival and attempting to check in, I was informed that rooms meeting my reservation criteria could not be provided. After multiple communications and complaints, only one room was eventually made available that partially met my booking conditions. This not only caused significant inconvenience to our trip but also contradicted my expectations at the time of booking.
I understand that hotels may face unforeseen circumstances, but I am deeply disappointed with the way this matter was handled. I expect your attention to this situation and would appreciate compensation or a solution to make up for our inconvenience and disappointment.
Looking forward to a prompt response and a satisfactory resolution.
Sincerely,
Jing