Hebei Hotel Yuanyue

The hardware can reach the level of a five-star hotel, but the staff's service awareness and training are very inadequate. I checked in with my temporary ID, but the front desk refused and asked to go to the Public Security Bureau to issue a certificate. Ask the front desk why the temporary ID card is not recognized? The front desk said that there is no magnetism and cannot be connected to the Internet. I asked the front desk whether the paper certificate is magnetic and can it be connected to the Internet? The front desk could not answer. Is there any contact information for the Public Security Bureau? Call to consult, there is no reception. Finally, call Ctrip's customer service to reimburse the round-trip fare to the Public Security Bureau. There was a delay of at least an hour in between. Later, I called the Shijiazhuang Headquarters of Hebei Hotel, and the headquarter's reply was that a temporary ID card could be used for check-in without having to issue a certificate. It was the first time I met a hotel for a long business trip and asked for a certificate. I can only say that the training of the front desk staff was very inadequate.

Unbearable, there is a living in the room, alive, this bug is called 　 tick (pí), also called a tick, hibernating on the grass and plants in the shallow hills and hills, or lodged in the furs of animals such as livestock. When not sucking blood, the small ones are as small as mung beans, and some are as fine as rice grains. After they are full of blood, they have the size of full soybeans, and the larger ones can reach the size of a fingernail. There are UFOs in the elevator~

The hotel is newly opened with very good facilities and large rooms. In the evening, the hotel’s buffet is rich in dishes, and it’s great for in-house guests to enjoy it at half price. Encountered two weird things. One was that the villagers on the opposite side set up three tweeters in the same direction to play percussion in the hotel rooms at five o'clock in the morning, and couldn't sleep. After calling the police for 110, the police said that the villagers were hosting the wedding. Is it true that a wedding should be treated specially to hotel guests? Second, after leaving the hotel, the front desk informed me that the towel was contaminated, and a deposit of 20 yuan was required. This was the first time I encountered such a strange thing.

房間超級大，2.4米的大床也寬敞，有陽台，衞生間乾濕分離，空間很大，停車也方便，房間裏面常用的免費用品很齊全。

設施：非常舒適 衞生：很乾凈 服務：前台小姐姐們禮賓部小哥哥們服務非常好 元悦很好，下次還來

房間設施真的很棒，不愧是四星酒店！大陽台看外面景色一覽無遺，也很暖和，晚上是感應燈去廁所不用專門開燈，廁所淋浴也都很不錯！唯一不足的地方就是元氏河北賓館這個四星酒店的自助早餐很差勁，雖然訂房點的自助早餐一人三十多，性價比不好，熱菜肉光看品種多，但是都是火腿，什麼西葫蘆火腿肉，洋葱火腿肉，一看就是應付差事的，餛飩是速凍的，很難吃！麪條的鹵也不像早上現做的不好吃！

從入住到退房，整個體驗讓我非常滿意。前台接待熱情周到，入住手續迅速辦理，房間寬敞明亮，床鋪舒適乾淨，浴室設施一應俱全。 酒店的服務更是無可挑剔，每一位員工都彬彬有禮，始終微笑着為客人提供服務。尤其是餐廳的用餐體驗令人印象深刻，豐盛的早餐讓我一天都充滿了活力。 此外，酒店的位置也非常便利，周圍有購物中心和景點，交通便利。整體來説，這次入住經歷讓我感到非常滿意，下次來這裏還會選擇這家酒店。強烈推薦給所有尋找舒適住宿的旅客！

退房離店後有一段時間後接到酒店前台電話，説是否拿了酒店的衣架……非常無語……我們幾百塊的房住了兩晚，在酒店連續用餐，我們缺衣架？是否以後在該酒店入住的客人，要先行和客房服務員核對房間所有用品並簽字畫押，以免交了幾百塊的按金，在離店後會被奇葩的詢問房間的衣架？！這種感受頗有那種魯迅先生筆下非常有鄉土氣息的故事的一面，因為確實這是個縣城。但你們呢隸屬於河北賓館，不該是這種格局吧……後來退了按金，那麼調查結果可以公佈一下嗎？！

服務很周道，設施很齊全，衞生一等一的好，環境很不錯！就是希望價格再便宜些，網上跟線下的價格差距太少了。