"We booked a room for a couple and a child. We were given a room with a double bed. And where does the 3rd person sleep? Zero service."

"Because we were travelling with our tent-trailer we needed also a parking space. We booked for one night with the question of parking our car and tent-trailer. Amadeus Hotel received our booking, but instantly called: they couldn't offer a great enough parking lot. They offered us to cancel our booking without having to pay the cancellation fee. That is amazingly good service and we really thank Amadeus Hotel for their generous and speedy action! "

"Service at the front desk was good somedays and 'okay' some days depending on the staff. Food at the restaurant was really good some days and mediocre (for the very same dish) on others . As the presentation was also very nice on the good days and not good on the mediocre days, it suggest the quality of chefs vary and are not consistent. Cleaning was okay but the cleaning rag was left on the desk in the room. No phones in the room and no latch on the doors on the inside to prevent someone with a key to enter. Otherwise it was a pleasant enough stay."

"Good welcome....quality breakfast....room and not very noisy despite the nearby motorway....same window open"

"Unfortunately, this was one of the worst hotel experiences my family and I have ever had. The problems started when I requested room cleaning one day in advance, exactly as instructed by the hotel. Despite several reminders and multiple promises that the room would be cleaned, nobody ever came. We were then moved from Room 811 to Room 829, only to discover that the hand soap dispenser was empty and that there was no cold water available in the room, only extremely hot water. Another replacement room that was shown to us had a blocked sink drain, and we were eventually moved again to Room 711. After moving all of our luggage and belongings for a second time, we discovered that the shower drain was blocked as well. Water overflowed from the bathroom and spread into the room, affecting some of our personal belongings. One of the most frustrating aspects of this stay was that there was no practical way to contact reception from the room, forcing me to repeatedly go downstairs whenever a problem occurred. The most serious incident happened when a male staff member entered our room using a hotel key card while my wife was inside the room and I was temporarily away. He only left after my children shouted and alerted him that the room was occupied. Later, I was told this was a mistake and that he intended to clean the room. This explanation was very concerning because the hotel had previously informed me that housekeeping is not performed automatically and must be requested in advance. During these ongoing issues, I formally requested that the hotel cancel the remaining part of my reservation and refund the unused nights. Although I understood that the reservation was officially non-refundable, I requested an exception because of the extraordinary circumstances. Unfortunately, I never received any response from hotel management. After the room-entry incident, my family completely lost its sense of security. For the remainder of our stay, we no longer felt safe or comfortable. What should have been a relaxing family stay turned into a stressful and exhausting experience. All of these incidents have been documented with photos, videos, and written communication. Based on our experience, I cannot recommend this hotel to families seeking comfort, privacy, and peace of mind."

"The hotel is very comfortable and comfortable, the rooms are clean."

"Comfortable hotel a short walk from the main station and easy access to city centre. Comfortable and quiet hotel"