Galactic G-Luxe Hotel

The hotel offers large, modern rooms that are very comfortable. The reception staff, especially Fu Wen Miao and Hu Rui Han, were extremely helpful and welcoming. The breakfast was rich and varied, with plenty of options to choose from. The location is also convenient, about one kilometer from the Tianmen cable car station.

We really liked the hotel. Next time we come to Zhangjiajie, we will choose Galactic G-Luxe Hotel.

The walls in the bathroom were dirty and stained, and the entire room felt unclean, with visible marks throughout. There was a strong smell of cigarettes everywhere, as the hotel allows smoking in rooms and even in the corridors, with ashtrays placed throughout the hotel. We booked a non-smoking room, but it still smelled heavily of smoke. We asked to change rooms, and the hotel kindly moved us to another non-smoking room, but unfortunately that one also smelled strongly of cigarettes. After spending time in the room, I started getting headache and even having the window open all day did not help remove the smell. The carpet was in very poor condition, heavily stained and clearly not properly cleaned for a long time—possibly since the hotel opened. This is the fourth hotel we have stayed in while travelling in China, and all the previous hotels had no cigarette smell at all. If I had known about this situation, I would never have booked a room here. The only positive aspect of this hotel was the staff; the reception team was very friendly and helpful throughout our stay.

We expect a lot more from a hotel that claims to have 5 stars (not on trip.com but you see it in person). The shower properly flooded, the laundry facilities are overcrowded, the lift is extremely slow and the breakfast was mental with nowhere to sit. The location also isn't great - it is 15min walk from the cable car but far from everything else. The train station next to it does not go to Furong or have other high-speed trains so we ended up taking a lot of taxis (and missing them because the lift was too slow).

It was a very pleasant stay. Location is also pretty good. They gave us a higher floor. Also, the person that works on the desk speaks English so you don’t need to bother translating stuff. He’s also good at recommendations and knows some of the niche spots to visit. Big shoutout to Hu!!

Great hotel (nice and spacious room) and close to tianmen cableway station (15 Min on walk). Very kind staff, in particular hu haizhan