Guest User
July 3, 2023
It's a new hotel so the rooms were clean but the problem is when I entered the room I see a bat in the room. Immediately I called reception but they couldn't speak English and they disconnected before I can finish. I called again but they didn't receive it. I went down from the 15th floor and showed the photo and they were laughing. I didn't find any professional behavior from them, even not a single sorry. They just called the hotel cleaner and the cleaner came and killed it.
>> The receptionists are very unprofessional. I booked the hotel one day before, but during check-in, they couldn't find and spent 15-20mins. I asked them about the tourist spots and they simply said have a map in the lobby. And most unprofessional behavior I saw during the presence of a bat in my room.
>> The window doesn't have any net, so I think the bat entered from the open window.
Good Things
> New building, room was clean and good viewing.
>Food was good with a variety of items