Guest User
January 26, 2023
Booked in advance with Ctrip. It was almost 12 o'clock in the morning at the hotel. There were still many people in the hotel lobby, but there was only one service person checking in. This person also answered the service hotline at the same time. Check-in was very slow. After waiting for about half an hour, we arrived at the room , There is no good night yogurt and welcome fruit for the reservation service, and it is very cold, only 9 degrees. I called the front desk and asked the front desk to wait for half an hour for the temperature of the air conditioner to come up, but when it was almost 1 o'clock, it was still 9 degrees. I called the front desk again , A little brother was sent to check and said that the switch of the main unit of the air conditioner was not turned on. He said that after the air conditioner was overhauled in the hotel some time ago, the main unit switch was forgotten. ! The little brother went back to get the ladder and fiddled with it. I agreed, I can’t wait for the temperature to rise anymore, it’s too late, I just wash and go to bed, but I still woke up from the cold in the morning. I turned on the air conditioner all night, and the temperature in the morning It's only 16 degrees. I called the front desk and explained to me that the room on the side was cold. Since I knew it was cold, why didn't I remind us? The hotel must be unprepared to accept so many guests, so I allocated a room with a broken air conditioner to We, must have known before that there is a problem with the air conditioner, I just want to ask the hotel management, this is how you treat customers! ! ! This is the service concept of all of you, cheating one is one!
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