Guest User
October 21, 2023
I have never stayed in a hotel with such poor service. There was an 80-year-old man at the front desk who couldn't communicate at all and couldn't speak Mandarin. I booked three rooms and drove around midnight. When I went to check in, it was already three o'clock at night and I was told that the double room I booked was unavailable. I told him that he was not willing to change to another one, and I couldn't pay him the difference. The order placed on the mobile phone cannot be cancelled. He said he couldn't see the order. I showed him my order on my mobile phone and he didn't even look at it. I was delayed at the front desk for more than half an hour and finally negotiated with him and exchanged it for NT$28. One room, knock on the door early the next morning, couldn't you knock on the door later if you haven't slept well all night? I really wanted to get angry and said that he also changed the second room and asked him to pay for it. We don’t know if you changed it just because you said it would be changed. He actually took the order for the 102 double bed room that I made on my mobile phone. He refunded the money and asked me to pay him 144 yuan via WeChat again. I didn’t want to end up paying 144 yuan like him, an elderly person. Anyway, I was almost pissed off. It was a very unpleasant experience.
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