I've stayed at the Holiday Inn Express Macau multiple times, and it used to be consistently excellent. I always felt it offered great value for money, primarily because I trust IHG's management, ensuring cleanliness, and the location is incredibly convenient. For someone without overly high demands, it's definitely a recommended choice.
However, this stay felt like the hotel has started cutting corners. Many amenities are no longer provided: no cotton swabs, no charging cables, and even the IHG Rewards welcome drink was gone. Plus, I felt a bit misled. It was my mistake for not reading the booking details carefully and selecting a 'random room' type. After a concert, I checked in quite late and asked for a twin room, only to be told none were available. They then offered me ”the best king room in the entire hotel”! What I got was just a room with an extra two-seater sofa 😅😅😅, and a bathroom where you had to step into the tub just to shower. 😂😂😂
I hope the hotel sees picture four and addresses the issues.
I chose the right hotel for my trip to Macau with my mom! [Strong] The location is very close to the border gate, and the hotel offers a free shuttle bus which makes getting around super convenient. The room was exceptionally clean, and the soundproofing was excellent. The bed was just the right firmness, so I slept really well. The atmosphere was absolutely perfect, and the service details were incredibly thoughtful! Satisfied, so satisfied, super satisfied! [Fireworks]
Hit the jackpot with this hotel! The views of Parisian and Londoner (macau) from the window are absolutely stunning. The hotel itself is packed with Disney installations – even adults will love them! Downstairs, there's a Paw Patrol-themed kids' playground that's a direct hit with little ones.
The service is excellent, and the mini-bar even has instant noodles, which is a nice touch for kids.
The only bummer is that the water park is closed from Tuesday to Thursday, so we didn't get a chance to use it. A bit heartbroken about that. 💔
Overall, a good experience! The service was very warm and welcoming. It's super convenient for dining, accommodation, and entertainment.
**Facilities:** Quite new.
**Hygiene:** Very clean, though there was a slight smell of renovation.
**Environment:** Extremely convenient for dining, accommodation, and entertainment.
**Service:** Very nice.
The Yoho Treasure Island Hotel has an unbeatable location with a wide range of shopping outlets right on-site, which makes for a very convenient and enjoyable stay. Having previously stayed at its sister hotel, the Yoho Roosevelt, which was absolutely amazing, I did find this property didn't quite measure up in comparison. My room had a faint damp smell, and while the breakfast was okay, it became repetitive and wasn't worth the price. Still, with its great setting and potential, the hotel offers a solid experience-though it falls short of the excellence I've come to expect from the Yoho brand.
I've stayed at the Sofitel on the Bund multiple times, mainly because of its excellent location. It's within walking distance to several attractions, and there are plenty of great restaurants and souvenir shops nearby. Plus, with multiple bus routes right outside, getting around is a breeze. Overall, it offers fantastic value for money.
The hotel staff across all departments were incredibly warm and proactive. They met all the requests I made when booking the hotel. The room was clean, quiet, and had a sea view. The hotel also has a pool, and there's a Cafe de Coral restaurant on the ground floor. It's a 30-minute walk to the Ruins of St. Paul's and just over 10 minutes to the Grand Lisboa, which is very convenient. I'll definitely choose to stay here again on my next visit to Macau.
This hotel is huge! They offer shuttle services to major attractions and the airport, which makes getting around super convenient. We arrived a bit past 1 PM, and the front desk was able to get us into a room early. Our room was spacious and beautiful, and the garden was absolutely delightful. The breakfast here is also excellent – I've had many hotel breakfasts, and this one really stands out (though I haven't tried any super high-end places). There's even a mall within the hotel with plenty of dining and shopping options, although it's so big my feet hurt from all the walking! It's also very close to the airport. I'd definitely come back if I get the chance.
After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore.
I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau.
The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise.
After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency.
The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent.
Overall, you can stay at this hotel, but don't have high expectations for the service.
The hotel's exterior looks a bit dated, but the interior decor, both soft and hard furnishings, is very upscale. It's exceptionally clean, and the doorman proactively opened the door and helped with luggage. The staff were all very warm and attentive. The breakfast selection wasn't extensive, but for someone with simple needs like me, it was more than enough! The afternoon tea had a rich and exquisite variety. The restaurant staff were all incredibly enthusiastic and meticulous, promptly attending to every customer's needs and responding immediately. Overall, it's excellent value for money and highly suitable for bringing older family members. Recommended! 👍🏻👍🏻👍🏻
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LLengyu55After booking, I tried to contact the hotel multiple times without success; no one responded to my requests. Finally, Ctrip helped me communicate with the hotel the day before our trip. Initially, I was concerned about renovation smells in the Bond Tower and asked to be moved to the Banyan Tower. Ctrip informed me that as of April 2026, only the Bond Tower was open, which I accepted. Then, I requested to switch our king room to a twin room, and the hotel said it would cost an additional 90+ RMB, which I also agreed to. Many online reviews mention free room upgrades, but honestly, don't expect any of that anymore.
I had also mentioned it was our 10th wedding anniversary, and while they didn't upgrade our room, they did give us a small cake. However, it was clearly an oversight as it said 'Happy Birthday' – very perfunctory. Furthermore, during check-in, halfway through the process, a South Asian supervisor-like staff member suddenly came over and, with a disdainful look, told us we needed to pay extra. I was thinking, hadn't Ctrip already clarified this, and hadn't we agreed to pay? Why did she act as if we were unwilling to pay and deserved her contempt? This was the first time I'd ever had such an uncomfortable check-in experience in Macau.
The hotel's facilities and design are undeniably exquisite and beautiful. Although the room was small, the Bond Tower didn't have the strong renovation smell that some online reviews mentioned, which was a relief. The hotel also provided Eiffel Tower tickets, which was a pleasant surprise.
After returning to the room in the evening, I noticed there was no turndown service provided, nor was the room tidied up a second time. The service was a bit lacking. Also, there were no size options for children's bathrobes; my 130cm, 80-catty (approx. 40kg) son couldn't wear theirs. The service staff and front desk employees had poor English proficiency.
The only thing that truly impressed me was the heated swimming pool. Located on the 3rd floor, it offered great views, with comfortable loungers, lemon water, and towels readily available by the pool. The water temperature was a very comfortable 36 degrees Celsius, making it suitable for swimming even in winter, which was excellent.
Overall, you can stay at this hotel, but don't have high expectations for the service.
GGuest UserThis hotel smells lovely, and the staff provide excellent service. I highly recommend staying here, especially if you're not a gambler. There are plenty of food options downstairs, and you can even catch a slight sea view from the 12th floor. Plus, there's a shuttle bus service to the port.
MMengmengda2024The hotel's location is fantastic! There's a bus stop right downstairs with direct routes to the airport, Taipa Ferry Terminal, various hotels in Taipa, and even the Macau Peninsula – super convenient. The room was spacious and very clean, and the bed was nice and soft, which was great for staying with a child. All the toiletries and slippers were provided for free. Plus, there's a whole street of great eateries just downstairs. It's a shame that Yang Zhi Jin Lao, a restaurant downstairs, was under renovation during my stay and I could only order takeout. All in all, this hotel offers excellent value for money and I highly recommend it.
Ppeggy7758Our room was on a higher floor, so it was pretty quiet with minimal noise. Overall, the room was clean, though the facilities were a bit dated. The main drawback was the air conditioning at night; it was very loud and constantly rattling. Everything else was generally acceptable.
When calling a taxi from the front desk, there were often issues with the line being busy. If you urgently need a car, it's best to check if someone is getting out of a taxi at the entrance, or head over to the taxi stand at Galaxy, or use their dedicated ride service.
The location isn't right next to Galaxy, but it's still quite close. We were able to walk to Rua da Cunha (Taipa Village) in the evening and back from there without any trouble. The Grand Hyatt Residences are right next door, as is the Inn Hotel Yacht.
JJiujiuvickyI chose the right hotel for my trip to Macau with my mom! [Strong] The location is very close to the border gate, and the hotel offers a free shuttle bus which makes getting around super convenient. The room was exceptionally clean, and the soundproofing was excellent. The bed was just the right firmness, so I slept really well. The atmosphere was absolutely perfect, and the service details were incredibly thoughtful! Satisfied, so satisfied, super satisfied! [Fireworks]
GGuest UserI brought my child to Macau for a competition and only stayed one night. This room type has one large bed and a sofa bed, which was perfect for 2 adults and 1 child. The room was clean and quite spacious. It's very close to the Border Gate and Qingmao Port, just a 13-minute walk away. Across the road downstairs is the Lai Lai Supermarket, and on the second floor of the hotel, there's a Chinese restaurant with reasonable prices, making it very convenient. Both the front desk and room service staff spoke Mandarin and were very friendly.
GGuest UserThis hotel is huge! They offer shuttle services to major attractions and the airport, which makes getting around super convenient. We arrived a bit past 1 PM, and the front desk was able to get us into a room early. Our room was spacious and beautiful, and the garden was absolutely delightful. The breakfast here is also excellent – I've had many hotel breakfasts, and this one really stands out (though I haven't tried any super high-end places). There's even a mall within the hotel with plenty of dining and shopping options, although it's so big my feet hurt from all the walking! It's also very close to the airport. I'd definitely come back if I get the chance.
GGuest UserGenuinely the best hotel that I’ve stayed at, the service they provide is consistently top notch. They truly make you feel comfortable and assisted through your whole stay. I had went there to celebrate my birthday, they provided wine, cake, decor and the nicest view! The staff in the pool are also amazing. I enjoyed my stay so much, money truly well spent andwill be coming again!!
JJayJay1I booked a King Room with an ocean view. The room was spacious, spotless, and well-maintained. The minibar items were complimentary, except for the premium bottled water and wine (though no wine was provided in the room). A deposit of MOP 1,000 was required at check-in, which was fully refunded upon checkout. The hotel also offered free shuttle buses to major hotels and key departure points across Macau. The concierge, Charles, was particularly helpful in advising us on the correct shuttle bus number to reach our intended destination.
NNichengbaixiaobaiI booked this for my parents for 4 nights, and they said it was excellent. The hotel upgraded them to a suite, which they estimated was at least 120 square meters – much more luxurious than the room they originally booked. They really felt the 'decadence and luxury' of Macau and were very satisfied with their trip.
I chose this hotel for their in-depth Macau experience because it's new and has convenient public transport nearby. I'll definitely choose this hotel again when I visit Macau!
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