Excellent! The location is fantastic, right on Ookaido Street, meaning you can shop comfortably protected from both sun and rain. The onsen (hot spring bath) on the upper floor was exceptionally clean and delightful. They also offer free laundry washing, with drying available for 100 yen. Step right outside, and you'll find the tram station and a bustling food street. Virtually all of Matsuyama's highly recommended restaurants are within easy walking distance. Cannot recommend enough!
Hotel is in a great spot for doing Shimanami Kado cycling route. Breakfast has a good selection. Room size is reasonably ok for Japan hotels. Room is able to store bike if needed
A hotel that gives a 5 star feel. Warm welcoming from the moment we reach till we leave the hotel. The hotel breakfast was good too. Located within walking distance from the train station and shopping street. Overall was a wonderful experience.
Pretty good. The room was a bit small but very clean, perfect for one person. Right across the street downstairs are the tram station and the main shopping street, so the location is absolutely fantastic. There are lots of restaurants, and Matsuyama Castle entrance is just a few steps away. The local specialty, Tai Meshi (sea bream rice), is really good and worth trying.
I booked a triple room, but it was very spacious for a Japanese hotel, so I stayed comfortably and comfortable~ The staff are bright and friendly. Welcome service, drink service, beer service, etc. were so good. Breakfast is local and you can eat domino sashimi and rice bowls and it is delicious ~
The shuttle bus is right in front of you, and even if you take a bus tour, you get off right in front of you. The location is the best.
They treat Western guests with far more enthusiasm. When checking in alongside Western guests, the front desk staff only escorted them to their floor, completely ignoring Asian guests like me. It's 2026, and this kind of preferential treatment for Westerners is so out of touch and frankly, a bit embarrassing. On top of that, the duvet cover was torn. Is the hotel really struggling that much? 😓 I'm staying here for three nights purely because I can't be bothered to switch hotels. Matsuyama Castle is quite nice, though. As an established hotel in Matsuyama, I'd hope for a bit more class and professionalism. Also, the room is a bit cramped; it's difficult to open a 30-inch suitcase.
Warm services, clean family bath available, free bike rental was handy and a ferry port to pretty islands is just across the road. Break fast & dinner were good too.
I stayed here as part of my Tokyo Love Story pilgrimage. The facilities, hygiene, and environment were all absolutely perfect, truly impeccable. The only issue was that when I booked, it showed no breakfast included, but the reservation slip provided by the front desk indicated breakfast. I returned the breakfast voucher to the front desk and asked them to double-check, as 3000 yen isn't a small amount. The front desk said they would verify and call my room, but I never heard back, even until check-out. For a hotel of this caliber, I really think this is unacceptable, especially since this was the part I was most looking forward to in Matsuyama. However, despite this minor flaw, the rest of my experience was absolutely perfect.
We stayed as a family of three, including an elementary school-aged child.
We paid the child's rate, but there were no amenities for the children and they had to sleep in the same bed as us, which was quite difficult with an older child. We didn't need amenities for everyone, but I would have liked at least towels for everyone.
The room and bathroom were spacious, clean, luxurious, and comfortable.
Great
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ササフミBreakfast is separate (there may be plans for busy periods). There are two options available in December 2025, each priced at 800 yen. Advance reservations are required. Breakfast is served on the 7th floor with a great view. There is a slight tram noise in the morning, but it's not too noticeable. For those who like to go back and forth between the hotel and the hotel frequently, you can keep your key until check-out, which is convenient.
The price is just right for those who prefer a small private room over a capsule hotel. The smoking room was cheaper, so I booked that. As a non-smoker, the smell bothered me a little when I first entered the room, but I got used to it after a while.
Since it's a business hotel, the bathroom is small, so if you want a large bath, there's a hot spring nearby, so it's fine. Personally, I preferred this over Dogo Onsen.
AAnonymous UserThe hotel is clean and tidy. For self-check-in, staff are available to assist. You can pick up skincare products and toothbrushes at the front desk on the 2nd floor. Guests can enjoy the hotel's hot spring for free. It's very convenient for shopping, with Takashimaya right next door and two convenience stores downstairs.
Transportation is incredibly convenient. Please note, it's right next to Matsuyama-shi Station (not JR Matsuyama Station). If you need to go to JR Matsuyama Station, there's a tram stop downstairs that also provides direct access to Okaido, the Matsuyama Castle Ropeway, Dogo Onsen, and more. From Iyo-Tetsu Matsuyama-shi Station, where the hotel is located, you can also directly reach Baishinji Temple, a popular spot for fans of 'Tokyo Love Story.' Additionally, there's a highway bus terminal nearby, offering more economical travel to places like Takamatsu, Tokushima, and Osaka compared to taking the train, just for your reference.
The buffet breakfast is indeed excellent; the five types of orange juice and the sea bream rice bowl alone make it worth it. Every afternoon until evening, welcome drinks and coffee are also available for self-service on the 2nd floor.
GGuest UserI was there at Jan 2024, and only stayed there for 2 days.
The staff there can speak English, and were nice. The second day I stayed there, the staff offered me to have hotpot with all the other people living in Fujiya, an unforgettable experience I treasured and will forever remembered. Even though it is a proxy of a Japanese family, it did feel like I have experienced the Japanese hospitality and friendliness. There were some interesting characters, who may or may not frequented Fujiya, whom I had the pleasure to have this hotpot together.
The facilities are not the best, but the basics necessities were there and no complaining from me, they have an AC there, comfortable enough for me.
The staff did explain that there is only one shower, so we might have to wait for the person to finish. However, since the location is so close to Dogo Onsen, they did recommend to go there instead, and after all, it was why i chose this location in the first place. Location is really close to the Dogo Onsen and the Yuzuki-Castle ruin, which was a lifesaver for me
I would say that all other sight-seeing locations are within walking distance as well since I did walk to all those interesting places. However, I do realize not all people like to walk like I do. To counter that, Fujiya is practically next to the tram station, which you can use it to go to many places in the city.
tldr, would recommend
AAnonymous UserI stayed here as part of my Tokyo Love Story pilgrimage. The facilities, hygiene, and environment were all absolutely perfect, truly impeccable. The only issue was that when I booked, it showed no breakfast included, but the reservation slip provided by the front desk indicated breakfast. I returned the breakfast voucher to the front desk and asked them to double-check, as 3000 yen isn't a small amount. The front desk said they would verify and call my room, but I never heard back, even until check-out. For a hotel of this caliber, I really think this is unacceptable, especially since this was the part I was most looking forward to in Matsuyama. However, despite this minor flaw, the rest of my experience was absolutely perfect.
AAnonymous UserThe hotel is not close to Dogo Onsen street and you will need to drive or get a taxi if you want to go there. There are no restaurants or shops nearby the hotel. There is a walk nearby the hotel you can take which offers nice scenery in the woods. The hotel looks a bit dated particularly the bedrooms and the corridors. I asked for a quiet room facing the mountain instead of one facing a busy road and had to pay an additional 2200 yen. The hotel has a number of onsens and I like the outdoor ones best. The buffet dinner and breakfast offer good selection and I particularly like the dinner which offered nice teppanyaki beef and sushi.
The hotel reception staff spoke very little English and the hotel did not reply to an email I sent them asking for transportation information to get to the hotel.
There are buses near the hotel which go to Matsuyama and Imabari but they run infrequently.
CCWYHThe place is clean and tidy, the shared toilet, the shared bathroom, are very clean.
Towels and toothbrushes are provided. Free access.
Just ordering flat shop offers the wrong gender space
When booking, it is female-only, but the space for men is provided.
The store owner assists in special arrangements and handles the successful check-in by himself
몽몽쉘통통It's a little far from the main street, but it was nice. The staff was good at English and it was convenient, and when I asked them not to clean the room, they hung towels at the door. Thank you
GGuest UserThis graceful ryokan has been running a business for 150 years located in a sedated little town. Maybe it’s off season. I felt I was in the middle of nowhere worrying what to do with my time there. However Izumi San the host has been helping me above and beyond trying to make me feel welcome. She escorted me to and from the onsen each night punctually. She got all the information for me to rent a bicycle and get me the bus time table ready for me to travel to Hiroshima. Btw the bike ride was amazing and is a must do for islands hopping. Although we communicated mostly through Google translate and some of my broken Japanese. We have had some good laugh. Chaume did offer me couple of restful nights. To Izumi San, arigato gozaimasu. 💝
WWujuwushuziyouzizaiyoyo(๓´˘`๓)They treat Western guests with far more enthusiasm. When checking in alongside Western guests, the front desk staff only escorted them to their floor, completely ignoring Asian guests like me. It's 2026, and this kind of preferential treatment for Westerners is so out of touch and frankly, a bit embarrassing. On top of that, the duvet cover was torn. Is the hotel really struggling that much? 😓 I'm staying here for three nights purely because I can't be bothered to switch hotels. Matsuyama Castle is quite nice, though. As an established hotel in Matsuyama, I'd hope for a bit more class and professionalism. Also, the room is a bit cramped; it's difficult to open a 30-inch suitcase.
PPoon Teck-SeongStaying in Comfort Hotel Matsuyama was one of the best experiences I had for my trip in Shikoku. Here are what I like about it:
1. Spacious room and new facilities (the hotel smells good as well haha)
2. Excellent location with nearby tram & train stations and 7-11 stores.
3. Great breakfast & friendly staffs.
I will definitely stay here again if I ever come back to Matsuyama.
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