Rooms are small but functional. The TV allows access to YouTube which is great given the minimum number of foreign TV channels. Nice views over the city from your room and the 17 th floor roof top restaurant. At breakfast the food is not regularly checked and refilled. The F&B service staff performance in this outlet is overall unsatisfactory. Bills are not issued for drinks on the terrace which doesn’t show well on the integrity of the management staff of this outlet.
Is a nice place to stay, really a comfort and spacious room. Really closed to the city. The ambience is really cool. In the lobby have a board game for kids.
My families booked 3 junior suite rooms for 2 nights. The room are spacious and the room prices were reasonably cheap for junior suite type. We think the only drawback is that the parking lot is the same with the mall next to the hotel, so when you arrived in the afternoon/ evening, it might be hard to find spot. On top of that, the parking signage is a bit unclear. If you’re staying at the hotel, make sure to enter through the left gate with the barrier, and go straight down to the basement.
Fantastic hotel , lovely modern rooms, great bed , great bathroom and nice hot power shower . Super friendly and efficient staff. All in all a very enjoyable stay , I will return
The only negative was the massage at the spa . That was the worst of my life , terrible masseuse, she went out for a food break , then a toilet break , was constantly on her phone .
Stay here but don’t get a massage !!
Happy with the location as it close to a supermarket, a cafe and not too far from our place of work. Did not like the quality of the water from the taps but was super happy that fresh water was provided at the lift landing for guests. The high tech control panel and the bathroom mirror was a level above other hotels.
Overall I had a good stay at the hotel. Location is excellent and it has coffee oey out front to hang out also indomaret and alfamart just accross the street is really convenient.
A/C and the water was excellent as well. However, the bed has some kind of beach sands when I stay, so I have to remake the bed and get rid of those sands.
Also, one thing that need improvement is you should put ”quiet” sign or something like that since many kids was running along the hall and make terrible noise.
If this can be improved you have awesome hotel when guest can stay comfortably.
We had a wonderful experience at the Novotel Lampung. Every staff member I encountered, from the valet to the check- in to the cleaning staff were delightful and eager to help! Thank you! Will recommend to my colleagues!
Great
41 reviews
9.2/10
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9.5/10
Amazing
GGuest UserClean hotel with a modern design. Great views, delicious breakfast, and children under 12 stay free. The best hotel in Balam.
EEricksoenA bit tough to reach the hotel during rainy season due to mud everywhere on the access province road to the hotel 🤣.. but everything just paid off once you arrived in the hotel location.. perfect short gateaway!
HHansom HoVery noise in the night the room u stayed, had neighbor watching TV loud at 2am and called receptionist no one picked up, so i had to go over to the neighbors room to ask them lower down their tv noise!
MMaulanaIt's good, but the room telephone needs to be fixed so that if we need something, we don't have to go back and forth from the room to the receptionist.
GGuest User************* stayed overnight at Grande before leaving Lampung. The place is quite comfortable and quiet, can rest peacefully.
Strategic location close to Karang Indah Mall and various culinary.
The breakfast is quite good according to the hotel budget.
Thank you Grande Hotel.
GGuest UserStrategic location, free and safe parking, friendly and helpful staff, comfortable rooms, good room facilities, delicious and varied breakfast, easy and fast check-in and check-out process, spacious and comfortable waiting room. Recommended...
GGuest UserOverall I had a good stay at the hotel. Location is excellent and it has coffee oey out front to hang out also indomaret and alfamart just accross the street is really convenient.
A/C and the water was excellent as well. However, the bed has some kind of beach sands when I stay, so I have to remake the bed and get rid of those sands.
Also, one thing that need improvement is you should put ”quiet” sign or something like that since many kids was running along the hall and make terrible noise.
If this can be improved you have awesome hotel when guest can stay comfortably.
AAnonymous UserMy families booked 3 junior suite rooms for 2 nights. The room are spacious and the room prices were reasonably cheap for junior suite type. We think the only drawback is that the parking lot is the same with the mall next to the hotel, so when you arrived in the afternoon/ evening, it might be hard to find spot. On top of that, the parking signage is a bit unclear. If you’re staying at the hotel, make sure to enter through the left gate with the barrier, and go straight down to the basement.
GGuest UserRooms are small but functional. The TV allows access to YouTube which is great given the minimum number of foreign TV channels. Nice views over the city from your room and the 17 th floor roof top restaurant. At breakfast the food is not regularly checked and refilled. The F&B service staff performance in this outlet is overall unsatisfactory. Bills are not issued for drinks on the terrace which doesn’t show well on the integrity of the management staff of this outlet.
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