The room was very nice, and the breakfast was plentiful and catered to Chinese tastes.
The service was also very good, and they upgraded my room.
The location is conveniently situated between the new and old areas, making it easy to get to both.
We chose this hotel for its breakfast and the on-site bar-restaurant. What we got was a pretty old hotel. The bar wasn't open, and it was hard to find decent places to eat nearby. Breakfast was brought to the room, and we had to choose our meal and coffee type from a menu daily. However, they consistently forgot the coffee, so we had to remind them every day and wait 10-15 minutes after the rest of breakfast arrived. Out of 4 days, breakfast was only delivered 3 times; one day, they simply said the chef hadn't shown up. They promised a refund for one day's breakfast, but it never came. The room was very cold in December; the air conditioning was old and noisy. The shower drain was clogged, and by the second day, there was a sewage smell. On the plus side, the linens were clean, towels fresh, and slippers were provided. They offered to move us to an ”upgraded” room, which we checked out – it was indeed spacious, looked newer, and was more pleasant. However, the next morning, we were told that room wasn't available and were given a different one, which wasn't much better than our original room. Overall, everything felt disorganized and chaotic. Communication on WhatsApp was very polite, though. Getting to the city center is a long journey, and you spend a lot of time in traffic if you take a taxi. We haven't stayed at other hotels in the city, so we have nothing to compare it to. This hotel might be okay for a couple of days. All in all, not terrible, but there's definitely room for improvement.
Decided to book the same hotel for our return leg after trekking in Karakol. First stay at Novotel was excellent (see my other review) but the second stay was horrible. Check in time was 3pm so we went out for lunch and got back at 3.20pm only to be told that one of the two rooms was not available. Reception staff, Zania, was rude and unapologetic and didn't even bothered to provide an estimated time. Another receptionist told us it would be about 30 mins and they would send the keys to the room. We went into the room and at 4.15pm we called the reception desk and they told us they will deliver the key in 5 mins. 10 mins have passed before the key was delivered. 5-star hotel with poor time management and bad service - no follow up on room key. Other areas were good though EXCEPT front desk staff. Staff at massage/pool were polite, so were the restaurant staff. Please educate your front desk staff especially Ms Zania, as they are the first line of service.
There was a power outage on the night before yesterday, and the room was pitch black for 2 hours. Yesterday, there was a power outage and a fuss, and at night I jumped out of the hotel. If you are a challenger looking for excitement and excitement, it can be said that it is a perfect hotel, I am tired of it.
Best hotel in Bishkek. If you’d wish to have a nice and quiet weekend, definitely choose Hyatt! We enjoyed spa, great service room and the vibe of the hotel. Also, I would like to highlight receptionist Dastan and Ruslan for making our stay easier and more comfortable. If we needed anything, they were delighted to help in any situation! 100% recommendation!!!
Amazing view, safe and secure and wonderful guest service. Breakfast needs more variety, but overall it was enjoyable and pleasant. I will be staying B Hotel again and recommend it for anyone in Bishkek short term
We stayed at the hotel for 9 nights. The room was clean and cozy, equipped with all the amenities needed for a pleasant stay. The water pressure in the shower was so strong it felt like a great massage. The hotel staff are young, friendly and very attractive, always ready to help. Special thanks to the lady working as the head chef in the kitchen for the delicious breakfasts. She always smiled, which created a wonderful atmosphere in the dining room. We can definitely recommend this hotel. And if we ever find ourselves in Bishkek again, we'll stay at this hotel once more.
During our stay with family, the front desk staff provided warm and thoughtful service. They even took the initiative to help hold the door open when they saw we were traveling with the elderly and children.
The guest room was clean, tidy and spacious, with a wet-dry separated bathroom that was convenient and comfortable to use. The room had ample heating, ensuring a cozy stay for both the elderly and kids.
The hotel is located close to the museum and the square, making it easy to go out and visit scenic spots. Our child absolutely loved the hotel swimming pool.
We were very satisfied with the overall stay experience.
AAnonymous UserDuring our stay with family, the front desk staff provided warm and thoughtful service. They even took the initiative to help hold the door open when they saw we were traveling with the elderly and children.
The guest room was clean, tidy and spacious, with a wet-dry separated bathroom that was convenient and comfortable to use. The room had ample heating, ensuring a cozy stay for both the elderly and kids.
The hotel is located close to the museum and the square, making it easy to go out and visit scenic spots. Our child absolutely loved the hotel swimming pool.
We were very satisfied with the overall stay experience.
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