Posted on Jun 25, 2026
Anonymous UserI had a wonderful stay at this hotel from start to finish. The staff were warm, professional, and always willing to help with a smile, making me feel genuinely welcome.
The room was spacious, spotlessly clean, and beautifully maintained, with a very comfortable bed that ensured a great night’s sleep. The hotel’s facilities were excellent, and every area was well looked after.
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Price per night from:AU$63
Posted on May 6, 2026
Gabe goes global
Beautiful hotel, amazing facilities to work from, one of the best gyms that I’ve been to, it would have been so much more seamless if parking, gym etc were included in the price. Especially if the pool provided by the gym is not available, not having to pay for the gym one would make more sense
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Price per night from:AU$112
Posted on Oct 20, 2025|Standard Room
Shiow ChinLocation is a bit out of the city centre, but located in a peaceful area (contrastingly) next to a forest and a biotech hub. However, a bus stop a couple of minutes' walk from the hotel has a service that goes directly to the Boulevard located between the Old Town and the City Centre (85sen per trip or cheaper with the San Sebastian Card - available at the hotel) within 25 mins (or slightly longer with traffic).
My room was comfortable and clean, although it might be a bit tight for space with 2 people. Bed was comfortable with pillows of various firmness.
Bathroom was big and well-designed, although the shower and bath might be a bit tight for larger people. Shower pressure was excellent.
Tip: Open the drawer under the sink to dispose your garbage and recyclables.
Staff were all friendly, polite and helpful.
My only complaint is that my water was never refilled throughout my stay, but I admit I did not ask about it at the time.
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Price per night from:AU$148
Posted on Aug 16, 2022
Guest User
We came here without a car having got busses from Bilbao. Not easy finding a hotel with a pool and within LaGuardia so worked perfectly. Arguably not a four star but was comfortable and and pool was lovely.
Would recommend for the price
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Price per night from:AU$139
Posted on May 13, 2026
Guest UserI stayed at Axel San Sebastián for a solo trip and was absolutely delighted by the warm hospitality and friendly vibes.
My trip started with a bit of a crisis; I left my luggage on an intercity bus and had a restaurant reservation overlapping with the pick-up time. I was quite overwhelmed, but staff member Tanja was a true lifesaver. She went above and beyond to help me arrange the luggage pick-up and even communicated with the restaurant to reschedule my reservation. Thanks to her incredible support, the rest of my stay in Donostia was seamless and wonderful.
The hotel itself is neat, modern, and has a very inviting atmosphere with a fabulous, stylish touch. I also thoroughly enjoyed the jacuzzi. Between the best service I've ever received and the great energy from fellow guests, I’m leaving Donostia with the best memories. Thank you so much, Tanja and the Axel team! 😊
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Price per night from:AU$96
Posted on Apr 30, 2026
Guest User
Hotel is in a great location, close to shopping district and close to bars and eateries.
Rooms are spacious and clean. The bathroom had a shower and a bath which is unusual but well received. About 20 mins in a taxi from Bilbao airport.
Service was good at check in/out.
Roof top bar is a nice offer with a variety of drinks.
I would stay here again.
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Price per night from:AU$171
Posted on Jan 6, 2026|Standard Room with Sea View
jasperFacilities: Excellent! The location is superb! The environment is great! It's just a bit inconvenient for getting around; best suited for those driving. There is free parking.
Cleanliness: Very good! High-end!
Environment: Absolutely stunning, overlooking Shell Bay!
Service: So-so! Breakfast is excellent!!!
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Price per night from:AU$185
Posted on Aug 22, 2025|Junior Suite
Jimmy _ValenciaWe had such a great time this year for Semana Grande. And the Axel Hotel was in the perfect location for us. Right on the river next to a great spot for drinks and food. The rooftop pool is also a great spot to watch the fireworks! The staff was so helpful and friendly. And although we didn't need housekeeping while we were staying there they offered every day to clean our room or swap out towels or necessities for us. What a great experience. We will definitely be back!
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Price per night from:AU$110
Posted on Jul 4, 2024|Standard Room with Garden View
María “Alicante “A great hotel, both for its location and its services. The reception staff were incredibly friendly, as was the cleaning staff. The breakfast buffet was very varied, featuring high-quality local products. We will definitely return on our next visit to Durango.
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Price per night from:AU$111
Posted on Jan 9, 2024|Double Room
Jacqueline.yongWe have a wonderful experience walking up the hill and locating Avenida Hotel. The views are amazing and looking stunning up the mountain. Great location walking distance to the beach and city. Excellent services at reception and morning breakfast. Easy access to gym and swimming pool.
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Price per night from:AU$75