I had a good stay with my girlfriend at The Tytherington.
The only thing we were unhappy with was the food. It took about 1 hour to receive our food, and we were also told different information about the Kitchen closure time. Likely, we could give our order on time, but someone who was served after us was not able to. It seemed that on the day we visited, the kitchen staff was either short-staffed or had other issues. The staff behind the counter looked inexperienced, with only 1 or 2 who knew what to do, though they had too much to do already and couldn't assist.
The view from their garden was great, over their golf pitch.
**Hotel Review: Crewe Hall Hotel and Spa, Cheshire**
As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience:
**Location:**
The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience.
**Arrival and Service:**
Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation.
**Room Quality:**
On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay.
**Room Service:**
One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay.
**Dining:**
The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day.
**Overall Impression:**
While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.
Lovely stay at the hotel , amenities were perfect for what we were looking for.
Ok some parts could do with an update but generally was very nice and would stay here again .
A nice stay at The Mill, food and service were great, the bar had a nice vibe…setting was relaxing, nice to see the ducks on the water…excellent location for walking into Chester. Room was very comfortable, staff were helpful and welcoming. Top marks go to Sam, absolutely first class, every guest was met with a smile and cheery attitude, nothing too much trouble, thank you Sam, you really are a breath of fresh air!
Car park charge was not advertised previously so £12 a day was a surprise.
The location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
Anniversary away break. Location on edge of Chester close to motorway.
Nice grounds, busy carpark and popular venue for parties and business guests.
Carpet on second floor dirty and smells.
Sink kept blocking because plug holes full of scum.
Toilet seat incorrect size and not secured properly.
Bed comfortable, nice towels tea and instant coffee and bottles of water in room.
Breakfast nice selection BUT no fresh decaffeinated coffee only instant granules yuk!!! Nothing worse than awful coffee!!! With so many decent decaffeinated options available and customers not drinking caffeine this is totally unacceptable.
Stayed here twice before and was satisfied with experience. Unfortunately, this time, I had to change the room as the curtains were falling down and wouldn’t close. The replacement room they gave me smelled of sweat and wee. Other than that the hotel is nice and reasonably priced. Parking is good. Cleaning needs to be prioritised to improve the experience
2nd time stay at the Portal. Rooms are great, championship golf course very good (even in the wet/muddy ground).
Staff are great & had a super breakfast in the restaurant in the morning which is fulled with light & good views.
There needs to be more food choice. Maintence IE change or repairs to doors or radiators should not be carried whilst guests are relaxing, working or having a late sleep in. On 2 occasions maintence staff worked for several hours ruining my stay. Very very noisey.
The room is very clean. They may have other business activities when they are on a business trip. There are so many handsome guys, all of whom are above 180. There is a favorite croissant for breakfast🥐 The surrounding environment is very good, there is also a swimming pool and a gym
Very Good
101 reviews
8.1/10
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7.2/10
GGuest UserI took my wife here for her 60th, amazing staff receptionist charlotte was warm and knowledgable, very kind giving us a token due to birthday.
The infinity pool is amazing warm clean, Shrigley would make much more money if they served drinks while in the pool, but we would still be there now.
The rooms are adiquate they are clean, the shower's are amazing, Dinning for evenning meal again was excellent, the service is 11/10 and I have been in a number of Spa the meal cost were really well priced with excellent food.
Breakfast in the morning self service again pleanty to choose from and again tasty with great choice.
It is a amazing spa with the ability toplay gold or have a number of treatments, and well priced, I will return there
DDrVicThe location of this hotel is great, very close to Chester and all the attractions around.
In terms of the room, our room was very spacious and the bed was very big. However it was two singles joined together, so a gap between the two.
This is probably where the good bits end. The size of the room and bathroom really was a positive though, especially travelling with a baby.
We had to pay £5 to hire a travel cot and in the end we didn’t use it. The cot mattress appears to have never been replace and was very thin and lumpy, making it redundant. The wooden slates at the bottom of the crib could be felt very dominantly through what was left of the mattress, meaning our baby was waking up uncomfortable and we had to transfer him to the bed.
In terms of things that could do with improvement:
Cleanliness
The room floor was very dirty and could have benefited from an additional vacuum. Initially I put this down to arriving on New Year’s Day and then having a lot of people check out that day, but the whole hotel appeared a little bit grubby on closer inspection.
The spa pool was exceptionally dirty. The floor coming out of the changing room covered in hair and general dirt. The showers looked like they hadn’t had a good scrub in months, with yellow build up all over the floor and walls. Not what you expect from a spa! To top it off after swimming I have contracted the Norovirus.
Service
Our first encounter with the reception staff was great the lady very welcoming and friendly. We met the cleaner as well who was also lovely. The rest of the staff we encountered were not so great. Either rude or disinterested, I get that it might not be your dream job but service with a smile goes a long way.
Facilities
The hot water takes a while to come through at busier times, this is signposted in the room. However, the water does not get very water at all. It does come through at a pleasant temperature, but not great if you like a bath or shower on the warmer side.
There are three times a day when you can go swimming with children. It would be great if these times were restricted to children/families only, as there were quite a few adults sitting around the poolside and in the hot tub.
Breakfast was ok, but a lot of the time left uncovered.
Overall not a great stay and would be unlikely to stay again.
GGuest UserA nice stay at The Mill, food and service were great, the bar had a nice vibe…setting was relaxing, nice to see the ducks on the water…excellent location for walking into Chester. Room was very comfortable, staff were helpful and welcoming. Top marks go to Sam, absolutely first class, every guest was met with a smile and cheery attitude, nothing too much trouble, thank you Sam, you really are a breath of fresh air!
Car park charge was not advertised previously so £12 a day was a surprise.
GGuest UserStayed here twice before and was satisfied with experience. Unfortunately, this time, I had to change the room as the curtains were falling down and wouldn’t close. The replacement room they gave me smelled of sweat and wee. Other than that the hotel is nice and reasonably priced. Parking is good. Cleaning needs to be prioritised to improve the experience
BBeccy’s travels**Hotel Review: Crewe Hall Hotel and Spa, Cheshire**
As a solo traveler with my beloved sausage dog, Stanley, I recently had the opportunity to stay at Crewe Hall Hotel and Spa for one night. Here’s my experience:
**Location:**
The location of the hotel is absolutely excellent. Nestled in beautiful grounds, it provides a serene backdrop for relaxation and exploration. The picturesque setting truly enhances the overall experience.
**Arrival and Service:**
Unfortunately, my arrival experience was somewhat disappointing. The service upon check-in felt slow and not particularly welcoming. There was no offer of assistance with my luggage or guidance on where I could take Stanley, which left me feeling a bit lost. I expected a more hospitable reception, especially given the hotel’s reputation.
**Room Quality:**
On a positive note, the room was clean and well-appointed, featuring a lovely spacious bathroom that included a plush robe and complimentary toiletries such as shampoo and soap. I appreciated the mini bar, which had complimentary water, adding a nice touch to my stay.
**Room Service:**
One downside was the room service hours, which ended at 10 PM. I arrived at 8:15 PM and was informed of this limitation, which felt a bit early for a hotel of this caliber. It would have been nice to have more flexible dining options during my stay.
**Dining:**
The hotel itself is stunning, and the grounds are a joy to explore. I had breakfast at the brasserie restaurant, where the attentive staff made a significant difference. The breakfast was wonderful, with a variety of delicious options that set a positive tone for my day.
**Overall Impression:**
While my stay had its ups and downs, the beautiful setting and the quality of the accommodations were highlights. I hope that the service experience can be improved for future guests, as that would truly elevate the stay. I would consider returning, especially for the lovely grounds and excellent breakfast, but I would hope for a more welcoming atmosphere next time.
GGuest UserThis is the second time we have stayed at this hotel, and our choice was primarily due to its convenient location and excellent breakfast. It is very close to the airport and very quiet at night, surrounded by farms and grassland.
We love the breakfast because it is not a typical buffet. Instead, you can choose from a menu with a great variety of options, all of which taste wonderful. The restaurant's decoration is also lovely, and you will be more than satisfied with the portions. The restaurant staff are passionate, friendly, and helpful.
One point to note is that the reception area often has guests around, which is just an observation and neither positive nor negative. The receptionists always do their best and are very nice and professional. However, the room design is a bit outdated.
KKarenDon't put your room keycard near your phone as it deactivated the access to my room almost every nt.
Other guests had the same issue and it's a long walk back to reception especially with disabilities and tired from sightseeing and you get to your room and you can't get in
Restaurant good
Staff helpful
It's got a pool and gym which I didn't get to use
LLukasz M.Good location. Really nice hotel. Self check in available. Swimming pool was great.
Breakfast was bit disappointing for this sort of hotel. Just basic English breakfast. No option of fresh vegetables and cheese.
GGuest UserCrowne plaza was a lovely hotel and location was perfect. Parking the car was a simple process. Breakfast was a great choice too. Staff were helpful and friendly.
GGuest UserIncredible from start to finish. Slight mix up on the booking system but sorted within minutes. Couldn't have been better looked after! Excellent value, staff that go the extra mile made our 1 night stay so enjoyable the children didn't want to go home!
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