A very good experience. The house is very clean and can accommodate 6 people. But the house agent can explain clearly where to get the house key, but the email instructions are unclear. Otherwise very good.
The hotel's location is superb. From the room and the hot spring, you can see Hangqiao Rock. Soaking in the hot spring while watching the sunrise over the Pacific in the morning, and enjoying the starry sky at night, was a truly wonderful experience. The hotel's breakfast and dinner were of good quality, and they provided a shuttle service to and from the train station. My only dissatisfaction was that the Ctrip confirmation stated that all three meals were included, but the hotel only provided two, which didn't match my Ctrip order.
Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
The hotel's location is excellent, making it very convenient to get to all the main attractions. The surrounding scenery of the hotel itself is also beautiful, and the facilities offer a great experience. While the dining options are quite varied, the Japanese cuisine isn't among the best, and the ingredient selection is just average. There are some seafood restaurants nearby that can offer a good alternative.
The rooms are spacious, but the hotel is quite old, so the facilities are outdated. However, because there are indoor and outdoor hot springs, many locals stay there on weekends, and the lobby bar offers complimentary snacks and drinks, making it good value overall. However, the hotel's location is remote, and there aren't many restaurants nearby, making it very inconvenient if you're not traveling by car.
We had a lovely 6-day stay at Shiraraso Grand Hotel with breakfast and dinner included. What stood out most was the personal touch in everything—something you rarely find in chain hotels. Every staff member works well as a team to ensure guests are comfortable, and we appreciated that throughout our stay.
Our room was meticulously cleaned each day. The view was spectulae. We had good sleep because of the comfortable beds and pillow. The hot bath was a nice bonus, and we also enjoyed the free wine events.
The buffet breakfast and dinner were genuinely impressive. Over six nights, the chef prepared nearly 10 courses each evening with almost no repetition. We truly appreciated the variety and effort. They accommodated our special request of replacing the sashimi dishes to cooked food.
A special thank you to Mr. T. FUKUSHIMA. Due to my own mistake, I had booked a room with futon beds that we wouldn't have been able to use. He arranged a room upgrade for us (with a reasonable fee) and looked after us during our entire trip. His kindness and helpfulness made a real difference.
Also, thank you to Miss S. OZAWA, who helped us with a few personal requests to ensure we enjoyed our stay.
All the staff were polite and helpful throughout. We left feeling very well taken care of.
I had a wonderful stay here and highly recommend it to anyone visiting Shirahama for a relaxing getaway.
First off, the location is fantastic. The bus stop is right in front of the hotel, and after taking bus #12 from Shirahama JR Station, you get off directly at the hotel. The hotel staff are very welcoming and were at the entrance to help with luggage – super friendly! Across the street from the hotel is Shirarahama Beach, which is stunning whether it's cloudy or sunny. The white sand paired with the blue ocean is a real treat for the eyes. Shirahama is very quiet at night, and shops close early, but within a five-minute walk, there's a FamilyMart, Lawson, and a 24-hour supermarket. So, if you need snacks or drinks, these are great options. The hotel also has a microwave on the first floor for heating food. You can even buy fireworks at the supermarket to enjoy on the beach.
Room: The room was very spacious with plenty of space and directly faced the beach. During my two-day stay, I spent time just relaxing in the room, watching the sunset, observing people on the beach, or heading downstairs to cross the road and lie on the beach or play in the water. It was incredibly relaxing for both my mind and body. The room had both a bathtub and a shower. The bathtub was right next to the balcony, so you could soak while enjoying the view. The hotel also has indoor hot springs, but unfortunately, I couldn't use them.
Service: Most of the staff were middle-aged men and women, very kind and gentle. There was also a Chinese-speaking girl with a particularly soft voice who always greeted me with a smile. The service was excellent.
Although breakfast was the same every day, it tasted quite good.
Overall, I was very satisfied with my stay and would definitely choose Sanrakuso again if I come back to Shirahama.
The second-story small building has independent hot springs outdoors, very private, the room is fully equipped, Japanese-style tatami can accommodate six people, parking in front of the door is convenient, and you can barbecue in front of the door at night, very quiet.
The view is stunning, but taking the bus to Oura Station means you have to drag your suitcases up a bit, or catch the 6:00 PM shuttle bus from Shirahama Station. It's worth checking the shuttle bus schedule beforehand; the last one seems to be around 5:00 PM. The bathroom facilities are a bit dated, but the other services are good. With fewer Chinese tourists, it's mostly Japanese families with children. The indoor pool is a bit small, mostly occupied by the children. The breakfast was okay and filling, a typical hotel buffet, but they do offer mentaiko and tuna. On the way back, the hotel booked a taxi to the airport, which took 10 minutes. It's a bit far from Shirarahama, Senjojiki, and Sandanbeki, so it's best to get a timetable and have change ready if you're taking the bus.
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GGuest UserThe hotel's location is excellent, making it very convenient to get to all the main attractions. The surrounding scenery of the hotel itself is also beautiful, and the facilities offer a great experience. While the dining options are quite varied, the Japanese cuisine isn't among the best, and the ingredient selection is just average. There are some seafood restaurants nearby that can offer a good alternative.
GGuest UserThe hotel has been renovated, and the overall hot spring facilities and lobby are nice. You can also choose your preferred yukata pattern. However, the bathroom in the room hasn't been renovated and is still very old-fashioned, which was a bit unsettling.
Furthermore, the hotel's breakfast and dinner were very mediocre. The ingredients weren't great, and the food itself wasn't tasty. After eating there once, we didn't eat there again and went out to find food ourselves.
GGuest UserWe had a lovely 6-day stay at Shiraraso Grand Hotel with breakfast and dinner included. What stood out most was the personal touch in everything—something you rarely find in chain hotels. Every staff member works well as a team to ensure guests are comfortable, and we appreciated that throughout our stay.
Our room was meticulously cleaned each day. The view was spectulae. We had good sleep because of the comfortable beds and pillow. The hot bath was a nice bonus, and we also enjoyed the free wine events.
The buffet breakfast and dinner were genuinely impressive. Over six nights, the chef prepared nearly 10 courses each evening with almost no repetition. We truly appreciated the variety and effort. They accommodated our special request of replacing the sashimi dishes to cooked food.
A special thank you to Mr. T. FUKUSHIMA. Due to my own mistake, I had booked a room with futon beds that we wouldn't have been able to use. He arranged a room upgrade for us (with a reasonable fee) and looked after us during our entire trip. His kindness and helpfulness made a real difference.
Also, thank you to Miss S. OZAWA, who helped us with a few personal requests to ensure we enjoyed our stay.
All the staff were polite and helpful throughout. We left feeling very well taken care of.
GGuest UserThe room is small and the location is remote, but the hotel scenery is really great! The hotel restaurant needs to be booked in advance, and there are no convenience stores nearby, and the restaurant is also far away. Remember to book a restaurant when you check in, otherwise you will have to go hungry. The hotel does not have Chinese service, and English communication is a bit difficult. The hotel's public bathing is free, and there are open-air bath seats. It was windy and rainy on the day I went there, and it was super cold. It was very comfortable to bathe. The location of the men's and women's bathrooms will be swapped, so remember to look at the sign at the door and don't go the wrong way.
BBonnFacilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
HHaikuotiankongThe hotel's location is superb. From the room and the hot spring, you can see Hangqiao Rock. Soaking in the hot spring while watching the sunrise over the Pacific in the morning, and enjoying the starry sky at night, was a truly wonderful experience. The hotel's breakfast and dinner were of good quality, and they provided a shuttle service to and from the train station. My only dissatisfaction was that the Ctrip confirmation stated that all three meals were included, but the hotel only provided two, which didn't match my Ctrip order.
11356417****The rooms are spacious, but the hotel is quite old, so the facilities are outdated. However, because there are indoor and outdoor hot springs, many locals stay there on weekends, and the lobby bar offers complimentary snacks and drinks, making it good value overall. However, the hotel's location is remote, and there aren't many restaurants nearby, making it very inconvenient if you're not traveling by car.
BBBayehI honestly can't recommend this place more than enough.
From friendly staff, nice amenities, really great views, and a sauna and an onsen. I can't recommend this place more than enough. 10 stars.
MM22225****I had a wonderful stay here and highly recommend it to anyone visiting Shirahama for a relaxing getaway.
First off, the location is fantastic. The bus stop is right in front of the hotel, and after taking bus #12 from Shirahama JR Station, you get off directly at the hotel. The hotel staff are very welcoming and were at the entrance to help with luggage – super friendly! Across the street from the hotel is Shirarahama Beach, which is stunning whether it's cloudy or sunny. The white sand paired with the blue ocean is a real treat for the eyes. Shirahama is very quiet at night, and shops close early, but within a five-minute walk, there's a FamilyMart, Lawson, and a 24-hour supermarket. So, if you need snacks or drinks, these are great options. The hotel also has a microwave on the first floor for heating food. You can even buy fireworks at the supermarket to enjoy on the beach.
Room: The room was very spacious with plenty of space and directly faced the beach. During my two-day stay, I spent time just relaxing in the room, watching the sunset, observing people on the beach, or heading downstairs to cross the road and lie on the beach or play in the water. It was incredibly relaxing for both my mind and body. The room had both a bathtub and a shower. The bathtub was right next to the balcony, so you could soak while enjoying the view. The hotel also has indoor hot springs, but unfortunately, I couldn't use them.
Service: Most of the staff were middle-aged men and women, very kind and gentle. There was also a Chinese-speaking girl with a particularly soft voice who always greeted me with a smile. The service was excellent.
Although breakfast was the same every day, it tasted quite good.
Overall, I was very satisfied with my stay and would definitely choose Sanrakuso again if I come back to Shirahama.
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