A very good experience. The house is very clean and can accommodate 6 people. But the house agent can explain clearly where to get the house key, but the email instructions are unclear. Otherwise very good.
The hotel's location is superb. From the room and the hot spring, you can see Hangqiao Rock. Soaking in the hot spring while watching the sunrise over the Pacific in the morning, and enjoying the starry sky at night, was a truly wonderful experience. The hotel's breakfast and dinner were of good quality, and they provided a shuttle service to and from the train station. My only dissatisfaction was that the Ctrip confirmation stated that all three meals were included, but the hotel only provided two, which didn't match my Ctrip order.
Facilities: Typical Marriott standard. I specifically booked a Japanese-Western style room to experience it, and indeed, the combination was a bit 'unusual'. The good thing is the tatami area can be used to store a lot of items!
Cleanliness: Tidy and clean.
Environment: Although many people complain about the 'hill' issue, since we took taxis up and down, I didn't feel the need to complain much. Walking up and down the slope without luggage can indeed be a bit tiring, but I just took it as exercise (I can understand other reviewers' complaints).
Service: Very good! We arrived at Shirahama Station around 8 PM, and there were no buses, so we had to wait for a taxi. It was raining and snowing, and no taxi came for a long time, leaving us shivering from the cold… I called the hotel to ask if they could pick us up, and the lady at the front desk quickly arranged for a colleague to pick us up from the station! I'm very grateful for their 'help in time of need'! (No charge) Also, the front desk reception, breakfast guidance, and greetings were all very warm and friendly 👍
A good stay overall!
This hotel definitely deserves a 5-star rating; it pretty much met all my expectations for this vacation. Make sure to book a sea-facing room! The rooms are quite spacious, and they offer futon-laying service. When you open the window, you're directly overlooking the sea. Be aware that some room types might have the parking lot obstructing the view, so it's not a completely unobstructed oceanfront view. The best part of the hotel is undoubtedly the hot springs, which span three or four levels. The lowest level is open-air, allowing you to experience soaking in the water while gazing out at the Pacific Ocean in the morning. The hot springs were absolutely the highlight of our trip, incredibly comfortable and relaxing, so much so that we spontaneously extended our stay by an extra night. The dinner included with the room booking was just okay, but breakfast was decent. There are several restaurants within a 10-minute walk, so you don't necessarily need to book dinner with your room. The facilities are comprehensive, including billiards, KTV, and a bar.
The rooms are spacious, but the hotel is quite old, so the facilities are outdated. However, because there are indoor and outdoor hot springs, many locals stay there on weekends, and the lobby bar offers complimentary snacks and drinks, making it good value overall. However, the hotel's location is remote, and there aren't many restaurants nearby, making it very inconvenient if you're not traveling by car.
The hotel's biggest plus is its spacious rooms, perfect for families with kids. After comparing it with two other hotels, we definitively chose this one. The service and everything else at the hotel were excellent. The only thing that felt just average was the food. Compared to the meals we've had at many Japanese onsen hotels, this was just so-so. For a two-night stay, the dinner menu changes on the second night, and it was noticeably better than the first night's meal.
I had a wonderful stay here and highly recommend it to anyone visiting Shirahama for a relaxing getaway.
First off, the location is fantastic. The bus stop is right in front of the hotel, and after taking bus #12 from Shirahama JR Station, you get off directly at the hotel. The hotel staff are very welcoming and were at the entrance to help with luggage – super friendly! Across the street from the hotel is Shirarahama Beach, which is stunning whether it's cloudy or sunny. The white sand paired with the blue ocean is a real treat for the eyes. Shirahama is very quiet at night, and shops close early, but within a five-minute walk, there's a FamilyMart, Lawson, and a 24-hour supermarket. So, if you need snacks or drinks, these are great options. The hotel also has a microwave on the first floor for heating food. You can even buy fireworks at the supermarket to enjoy on the beach.
Room: The room was very spacious with plenty of space and directly faced the beach. During my two-day stay, I spent time just relaxing in the room, watching the sunset, observing people on the beach, or heading downstairs to cross the road and lie on the beach or play in the water. It was incredibly relaxing for both my mind and body. The room had both a bathtub and a shower. The bathtub was right next to the balcony, so you could soak while enjoying the view. The hotel also has indoor hot springs, but unfortunately, I couldn't use them.
Service: Most of the staff were middle-aged men and women, very kind and gentle. There was also a Chinese-speaking girl with a particularly soft voice who always greeted me with a smile. The service was excellent.
Although breakfast was the same every day, it tasted quite good.
Overall, I was very satisfied with my stay and would definitely choose Sanrakuso again if I come back to Shirahama.
The second-story small building has independent hot springs outdoors, very private, the room is fully equipped, Japanese-style tatami can accommodate six people, parking in front of the door is convenient, and you can barbecue in front of the door at night, very quiet.
The view is stunning, but taking the bus to Oura Station means you have to drag your suitcases up a bit, or catch the 6:00 PM shuttle bus from Shirahama Station. It's worth checking the shuttle bus schedule beforehand; the last one seems to be around 5:00 PM. The bathroom facilities are a bit dated, but the other services are good. With fewer Chinese tourists, it's mostly Japanese families with children. The indoor pool is a bit small, mostly occupied by the children. The breakfast was okay and filling, a typical hotel buffet, but they do offer mentaiko and tuna. On the way back, the hotel booked a taxi to the airport, which took 10 minutes. It's a bit far from Shirarahama, Senjojiki, and Sandanbeki, so it's best to get a timetable and have change ready if you're taking the bus.
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8.9/10
Very Good
I had a wonderful stay at Shirahama Terrace Hotel. The location is perfect — just a short walk from the beach with a beautiful ocean view. The room was clean, spacious, and very comfortable. I especially loved the onsen facilities; they were relaxing and well-maintained. The staff were friendly and helpful throughout my stay. Breakfast was delicious, with a good mix of Japanese and Western options. I would definitely recommend this hotel to anyone visiting Shirahama.
Great location of the hotel. The bus station was near, also Lawson and Family Mart were near. The hotel is quite old, but it didn’t bother me at all. It was quite clean and the room was very spacious. The view was incredible! The onsen was very good, especially the one on the second floor. You can lie in the hot water and admire the ocean. And sleeping on tatami is the best. If you are not a fan of sleeping on tatami and a hard pillow, you should choose a Western-style room.
Nine years ago, I visited here once, and I never expected to stay in the exact same room nine years later. The location and surroundings are excellent, the service quality is outstanding, and the food is superb. Thank you for the wonderful hospitality this time.
Overall, my stay was pleasant, but as a Marriott property, I had slightly higher expectations. The lobby felt a bit too simple compared to what I anticipated, and I found communication at the reception a little challenging as the staff’s English could be improved—especially since many international guests stay here. On the positive side, I really appreciated having a pool despite the hotel being so close to the beach. That said, I was surprised to find quite a bit of sand at the bottom of the pool, which affected the experience. Other facilities were excellent: I especially enjoyed the hot spring and the souvenir shop. Overall, I would still recommend this hotel to others.
we got the ocean view room, very excellent sunset view. Onsen was good just crowded. the free drinks and snack was impressive! they have new year event with free flow of sake, whisky and beers. However, the lifts are very long queue, we need to queue up to get the lifts.
Definitely interesting experience. Partly tourist tradition, partly religious. As a new, atypical experience in Japan, the meal ritual and the vegetarian cuisine itself were interesting. Participation in the morning Buddhist prayer was valuable. Comfortable nice leather slippers. Saving hot springs on a rainy day. The strict end of the day time was inconvenient for us: the front door closed at 9 pm, and we were not allowed to linger during our walk. Quiet time from 9 p.m.Baths close at 8 and 9 pm. Thanks for the experience!🙏
The famous beach in Shirahama is just one step away from the hotel. Excellent sea view from the hotel, and the service was marvelous. The girl in the front desk can speak wonderful English and can communicate with us smoothly. The Onsen was soothing and was relaxing. The room was clean and spacious, with special tatami beds which were really comfy to sleep in. There is an indoor balcony in the room by which we can overlook the view. Overall, this was a nice experience and we are looking forward to stay here again.
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