Posted on Sep 30, 2026|Castle Garden Room-King Bed
Guest UserAs a resort hotel, the Hengqin Bay Hotel boasts mature and comprehensive facilities. Its proximity to the resort area makes traveling to and from the attractions very convenient via shuttle bus. The resort's security management is well-regulated, with complete security facilities and diligent, responsible staff who conduct regular patrols. The parking lot offers ample spaces with clear pricing, and vehicle guidance is orderly. Luggage services are efficient, and the handover process is straightforward. Guest rooms are clean and tidy, with thorough housekeeping. Bathrooms feature wet and dry separation, and towels and bathrobes are clean, ensuring peace of mind. Toiletries are comprehensive, and slippers are non-slip and durable. Hot water supply is stable, and shower products feel gentle. In-room internet signal is stable, and air conditioning is easy to control, making it simple to manage room temperature. The hotel's buffet offers a rich variety of dishes, catering to different tastes, and food quality is consistent. The pool has lifeguards on duty to ensure safety, and the water quality is clean. Gym equipment is regularly maintained, meeting basic fitness needs. Staff members are patient and helpful, always ready to answer questions. The resort's landscape design is thoughtful, making strolls around the grounds very relaxing. Overall, the stay experience is highly commendable.
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Price per night from:US$141
Posted on Sep 23, 2026|Patio Pool Room - Twin
Guest User⭐⭐⭐⭐⭐Five-star review!
It was my birthday yesterday, and my stay at the Banyan Tree Zhuhai Phoenix Bay exceeded all expectations! The hotel staff were incredibly warm and attentive. Upon learning it was my birthday, they proactively upgraded my room for free and even surprised me with a delicate birthday cake. It was full of pleasant surprises.
The service throughout was impeccable, with attention to every detail, making it a truly unforgettable birthday. The room was comfortable, and the overall ambiance of the hotel was fantastic. I highly recommend it and will definitely choose this hotel again on my next visit to Zhuhai. Many thanks to all the staff for their thoughtful hospitality!
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Price per night from:US$127
Posted on Jul 7, 2026|European Superior King Room
Guest UserI chose this castle-themed hotel for my trip, and the entire experience far exceeded my expectations. It's perfectly suited for self-driving tours, leisure vacations, or even short business stays. The hotel's most striking feature is its European castle exterior, with pointed spires, domes, and delicate carvings. From a distance, it creates an incredible ambiance, making every photo Instagram-worthy. When the lights come on in the evening, it truly looks like a fairytale castle. Even my friends couldn't help but stop to take pictures – the building's aesthetic alone significantly boosted our overall impression.
During check-in, the staff member who assisted me, Jianbing, left a particularly deep impression. His service was enthusiastic and patient, meticulous and thoughtful throughout. He proactively introduced me to the hotel's various special facilities, from photo spots around the castle architecture to the operating hours of the buffet breakfast, pool, and executive lounge, as well as the parking location and sightseeing routes – he explained everything clearly. He patiently answered all my questions, and his detailed and attentive service made me feel incredibly welcome the moment I walked in.
For those traveling by car, I must commend the hotel's parking lot. It's spacious with plenty of parking spaces, so there's no need to worry about not finding a spot if you arrive late. The lanes are wide, making it easy to park both large and small vehicles. Parking was completely hassle-free, with no need to drive around looking for an empty spot, which is especially friendly for guests driving their own cars.
The buffet breakfast was a major surprise during this stay, with such a dizzying variety of options. The ingredients were fresh, and food was replenished promptly. The flavors catered to all ages, ensuring a satisfying and abundant breakfast every day, setting us up for an energetic start.
The hotel also features an executive lounge, which offers a quiet and elegant environment with expansive views. It provides snacks, drinks, and afternoon tea, eliminating the need to go out for extra meals. The lounge's comfortable setting is perfect for a relaxing break or simple work, making the executive benefits incredibly cost-effective.
The hotel's swimming pool offered an excellent experience. The water was clean and clear, and the pool area was well-lit. The decor was consistent with the overall castle style, making it suitable for adults to swim and relax, or for children to play. The facilities were well-maintained and spotless.
The guest rooms were clean and comfortable, with soft bedding and excellent soundproofing. The entire hotel combines aesthetics, dining, leisure amenities, and convenient parking, further enhanced by Jianbing's warm and meticulous service. The overall experience was absolutely fantastic, making it suitable for both short getaways and longer stays. I will definitely choose this hotel again next time.
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Price per night from:US$56
Posted on Aug 9, 2026|Upgrade Classic Ocean View Room
Guest User
First off, the check-in time was indeed quite long, but it's understandable given it was peak summer season. They even offered drinks while we waited, which was a nice touch! As an InterContinental member, I also received two complimentary drinks at the bar.
The hotel's facilities are excellent. I went for a spa treatment while my child and husband went swimming – a perfect arrangement. As soon as I finished my spa, the butler notified me that our room key was ready! There was also a welcome fruit platter in the room.
The room's view was absolutely unbeatable! We truly felt at home and enjoyed every moment.
However, I actually found the breakfast to be even better than the dinner buffet. The oil-splashed noodles at breakfast were delicious 😋, and the chef who made them had such character, clearly demonstrating his passion for food. I really admire him! Thumbs up to him! 👍
For dinner, the seafood wasn't very fresh; the oysters and crab meat were quite loose. Plus, on the second night, we wanted to try the Southeast Asian restaurant, but upon arrival, many dishes were unavailable, which was a bit disappointing, so we left to eat elsewhere. Also, the restaurant closes at 9:30 PM.
Overall, having stayed at this hotel over 10 years ago, returning now with my child, I still highly recommend it! The pool and beach are amazing, offering great privacy for guests! We will definitely be back 😊
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Price per night from:US$161
Posted on Oct 3, 2026|Exploration Room - King Bed
SonawanTraveling with two adults and one child, I've stayed at several other family-friendly hotels, but was generally disappointed. I've already warned other moms in my parenting groups about avoiding those places.
Pros:
1. The room facilities are excellent, with a full range of children's amenities like small stools and bath bags. Housekeeping did a great job.
2. The Aviary World is very well done overall.
Cons:
1. The concierge service was terrible. When checking in, I was pushing a stroller with my left hand and dragging a large suitcase plus a tote bag with my right, but no one offered to help with my luggage or direct me to check-in.
2. The front desk staff seemed inexperienced. They told me the crib was 60x90cm, which made me wonder if they were trying to dissuade me, as I almost said 'never mind, our baby is 88cm and won't fit.' However, the actual crib provided was about 120cm long.
3. It's not as well-equipped as other family hotels. When booking, the customer service rep said cribs couldn't be reserved and were on a 'first-come, first-served' basis. There's no bottle sterilizer/dryer.
4. Both breakfast vouchers required an additional fee, yet on October 2nd, the breakfast buffet was almost empty by 9 AM! Is this acceptable for a five-star hotel?
5. After I complained about issue #1 to Trip.com, the hotel immediately questioned the authenticity of my claim, demanding to review surveillance footage. Two to three hours later, they investigated, sent a text saying they'd compensate me, but nothing ever came of it.
It would be great if the hotel could make some management changes after seeing this review. If not, that's fine too; reputation is built by actions.
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Price per night from:US$128
Posted on Sep 28, 2026|Polar Region Room-King Bed
Guest User
We stayed at the Penguin Hotel with our two-and-a-half-year-old and the experience exceeded our expectations. The butler service was attentive, proactively informing us of activity times. The hallway lighting was soft, so it wasn't harsh on the eyes when walking around at night. There were plenty of power outlets in the room, making charging very convenient. The hotel shop offered a wide variety of items, with many souvenir choices. The park shuttle directions were clear, so it was hard to get lost. Housekeeping regularly patrolled public areas, and trash was promptly cleared. Staff greeted guests proactively. Check-out was quick. The blackout curtains worked very well. Overall, it's perfect for family vacations, and we'll choose it again next time we visit Chimelong.
The Penguin Hotel butler (No. 1) was very thoughtful and attentive. The staff were also happy to give balloons when asked, I was worried before that if they didn't give one, my baby would cry.
Because the baby was too young for many of the rides, she was still very happy in the 'Snow House' room. Plus, we could watch penguins from the breakfast restaurant, which made the baby super happy. A great experience!
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Price per night from:US$134
Posted on Aug 21, 2026|Deluxe Duplex Suite - With View (Double Bed)
Guest UserThe environment is quiet and comfortable, the bedding is cozy, and the front desk staff are friendly. It's excellent value for money and highly recommended. The value is superb, the room is clean with no strange smells, and the staff are responsive. We had a great stay. The location is excellent, right below Zhengjia Plaza.
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Price per night from:US$37
Posted on Sep 29, 2026|Tianyue Sunrise Front Sea View Twin Room
lausharonEnviornment: This was my first time at Dusit Thani Sandalwood Hotel. I found the hotel to be in an excellent location in Shuangyue Bay, with strong Thai-style decor, giving it a very resort-like feel.
Service: We were traveling with two seniors this time and arrived quite early. I was worried we'd have to wait a long time to check in, but the front desk receptionist, Xiao Rui, provided exceptional service. Not only did she proactively upgrade our room type, but she also coordinated with her colleagues to prioritize cleaning our room so we could check in early. On the second day, she also helped us request a late check-out. Her attitude was superb and definitely deserves a thumbs-up! 👍
Our stay package included buffet breakfast and dinner. The restaurant's offerings exceeded expectations; the dishes were plentiful and tasted great. The dinner featured a flash mob dance performance, and the breakfast had freshly made rice noodle rolls, both of which were very popular. Restaurant Manager Shen Xia was very responsible, actively asking guests about their dining experience, and was very warm and hospitable.
Hygiene: The upgraded 27th-floor sea-view room in Tianyi Building was very satisfying. The room had all the necessary amenities, with a plentiful supply of bottled water, a thoughtfully stocked mini-fridge with drinks, and eye masks, earplugs, mosquito repellent patches, and disposable bathtub liners all readily available. Manager Cai Guie proactively inquired about our stay experience and thoughtfully prepared drinks for us to enjoy on our way home.
The package included access to the water park, infinity pool, shooting, archery, gym, table tennis 🏓, billiards, cinema… You can truly spend three days and two nights here without ever leaving the hotel 🙋🏻♀️! I will definitely come again if I have the chance!
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Price per night from:US$81
Posted on Jun 4, 2026
Yitiaoxiaoyuererer【Thoughtful Touches】Exclusive 24-hour butler service:
First off, the front desk lady was incredibly polite and patient when we checked in that evening! The front desk also had roasted sweet potatoes and popcorn for the kids, and parking at the hotel is free. For breakfast, there's a lovely selection with a 'nine-compartment' tray, steamed buns, shaomai, fruit, noodles, and soy milk – it’s clear they put a lot of thought into it. The front desk lady even gave us an extra breakfast. I also left something behind, and they kindly reminded me to go back and get it. If I come back to Zhuhai, I'll definitely choose this hotel again.
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Price per night from:US$30
Posted on Sep 13, 2026|Villa Zone Hot Spring Villa Twin Room with Private Tub
Guest UserOur room was on the third floor, and the bubble pool on the balcony was super comfortable. We had originally booked a twin room, but wanted to switch to a king-size bed. The front desk lady was really helpful in getting that sorted for us. The Splash Park is great for younger kids, and the Forest Park is also a lot of fun. The hotel facilities are excellent, and the on-site pool is very relaxing. Highly recommend! Our sweet butler, Tiantian, was exceptionally good. She checked in with us promptly, brought our child a small toy and some fruit, and quickly resolved an issue with a power outlet. She addressed all our concerns in a timely manner. Thumbs up!
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Price per night from:US$158