Hotels With Spa in Quintana Roo, Mexico

Terrific location, fantastic service, even better than in pictures!

The hotel is a banger for value. It is not a four star hotel - yes the floor may not be the most comfortable, but it has ALL the amenities you will need. The staff was helpful. I thoroughly enjoyed staying there at a very affordable price. 10/10

1. The hotel's location is great, with bus lines R1 and R2 right outside, which is very convenient. 2. The room I booked was a bit noisy, facing the street, so you could hear cars passing by, but it was still tolerable and acceptable. 3. Breakfast was decent. They said bottled water would be provided, but there wasn't any in the room when I checked in. After calling, it took quite a while for it to be delivered. The next day, after the room was cleaned, there still wasn't any, and I had to ask for it. I'm not sure why. 4. The hotel's private beach is quite nice, and the environment is lovely.

Refer to my previous review on Aloft Cancun Hotel Zone. That was the reason why I moved to this hotel in downtown Cancun I was more than happy to be here. The hotel itself looked kitschy with some concrete human statues at the entrance. The pool was small (you can enjoy swimming at the beach though). But overall, the vibes was homey! My booking came with free breakfast. The receptionist - Jessica - was very welcoming. She's competent speaking in English and would explain everything you need to know upon check in. She even gave me a printed map of what I can see and do around downtown Cancun. Room was ok, large room with a kitchenette and a proper sink. There's smart TV in the room with Netflix and YouTube. Location wise, it's 5 minutes to Soriana Supermarket, and then cross the road (Avenida Tulum) from Soriana and you're at the ADO Bus Terminal to the airport. You can also take bus R1 on Avenida Tulum to the Hotel Zone. There's a Poke shop next door and a burger (if you are sick of Mexican food). It's 15 mins walk to Mercado 23 (where the locals shop) and you can buy souvenirs way cheaper. You can book Uber and you'd be picked up in front of the hotel. I will definitely come back to this hotel when I visit Cancun in the future.

Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired. However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival. Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.  The following days were better, the breakfast was good and the staff made an effort to make our stay better. Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful.

Rating: 10/10 Excellent all-inclusive resort in Cancun with outstanding service. We arrived early in the morning, and the staff kindly allowed us to use the buffet right away, which was a very nice and welcoming touch. Throughout our stay, the staff was always friendly, polite, and helpful. Our room was cleaned very well every day, and everything was kept neat and comfortable. On the day of departure, even though check-out was at 11 AM, they allowed us to stay on the property until 6 PM and kept our all-inclusive bracelets, so we could continue enjoying food, drinks, and the facilities. That was truly amazing service. The hotel also has great restaurants on the property, with plenty of delicious options. Overall, a fantastic experience — relaxing, well-organized, and great value for money. We would gladly come back again.

The room is large and clean with a balcony, quiet, just by the beautiful sea, it is very convenient to go out by bus to the pier, recommended

The room was very small and had a rooftop view, but the view was only on the 4th floor, so it wasn't that good, and I could see the window next door, so I had to keep the blinds open every day. The pool is small, but the interior is very neat and pretty. The female staff was a little rude when I checked in. Other staff are friendly

The location is great. The parking lot is just opposite the hotel. The room is a 2-minute walk from the beach. The beach is wide and there are few tourists. I saw the most beautiful sunrise. The large balcony is surrounded by green plants and is very suitable for sunbathing. It is quieter than other hotels at night. The double shower can take a shower at the same time. The hotel thoughtfully prepared three large bottles of drinking purified water and a woven bag for going out... I like Tulum starting from the hotel.

This was an absolutely beautiful resort. I would definitely stay here again. Even with some construction being done, it was very clean, staff was very polite, friendly, and helpful, the grounds were immaculate, the food was very tasty at all the restaurants, drinks were very good (not very strong, though), the pools were clean and even included a swim-up bar, and excursions were reasonably priced as were the taxi services. My favorite foods were the flank steak, the delicious pork tacos from the lunch food truck (best in my life), and the crepes! The rooms were clean and presented nicely. We did not watch TV or partake in using housekeeping for our stay of only a few days, so I have no comment on that. I wish there had been more pool and beach chairs, but we made it work and this was a very small inconvenience. Also, evening shows at 9:30 with very talented dancers as well as a kids' club activities. All in all, you really can't go wrong staying here!