Wonderful hotel!!! The service, cleanliness, food, and activities were all top-notch! The hotel offers lovely complimentary touches like free lemon tea in the fridge, a bag, a scarf, and local coffee. In the evenings, they bring pastries to your room. The coconut balls are absolutely amazing! During the day, there are free snacks and refreshing drinks. There's also a happy hour – buy one cocktail, get one free. We experienced the dinner buffet, which was excellent! You can even try their famous suckling pig. Breakfast offers something for every taste! There's also a restaurant on the second floor with incredibly large and delicious dishes.
The hotel's massage service was also great; you can choose between a 1-hour or 1.5-hour session.
They offer free bicycles and boats. Definitely take a boat ride; you might spot sea urchins, starfish, and small fish. You can use the bikes to explore the town.
The gym is excellent, with everything you need, plus air conditioning, towels, and water!
The pool is clean, and the water temperature is very comfortable.
Archery is also free.
Swimming from the shore in the sea can be a bit challenging as it's very shallow, but you can take a boat out to deeper water for a swim.
And the sunrises here are incredibly beautiful!
If you want to visit the underground river or other attractions, you can arrange a tour and rent a car at reception. It might be more expensive than in town, but you save a lot of time.
We rented a car and drove to the beach ourselves. It was an hour's scenic drive, and you're there. They even provided us with a bag of beach towels for the trip.
During our 4-day stay, we never felt any discomfort; everything here is designed for guests. The staff are the most smiling and responsive! We will definitely return to this hotel chain again!!!
Thank you!
⭐️⭐️⭐️⭐️⭐️ Exceptional Comfort and Service at an Amazing Value!
I had an outstanding stay at Best Western Plus The Ivy Wall Hotel in Puerto Princesa. From check-in to check-out, the staff provided excellent customer service — always warm, attentive, and eager to help with a smile. They truly made me feel welcome and valued throughout my stay.
The room was immaculate, spacious, and incredibly comfortable. The bed was soft and cozy, the linens fresh, and everything—from the bathroom to the minibar—was spotless. I also appreciated how quiet and relaxing the atmosphere was, perfect for unwinding after exploring the beautiful sights of Palawan.
One of the highlights of my stay was the morning breakfast buffet. It offered a great variety of local and international dishes, all freshly prepared and delicious. From tropical fruits and made-to-order eggs to Filipino favorites and good coffee, it was the perfect way to start each day. The dining staff were equally wonderful—friendly, efficient, and attentive.
Considering the high level of comfort, cleanliness, and service, the affordability of this hotel is truly impressive. You get a 5-star experience at a very reasonable price, making it one of the best values in Puerto Princesa.
I highly recommend Best Western Plus The Ivy Wall Hotel to anyone visiting Palawan. Whether for business or leisure, it’s the perfect mix of luxury, convenience, and Filipino hospitality. I’ll definitely stay here again!
The service and amenities are superb. The personels were very polite and accommodating. They gave us a very quiet room which is located on the 6th floor right on the roof deck. The food is good, breakfast is served in buffet which we really enjoy. It was such a memorable stay and we will definitely come back here.
I booked a room with a balcony on Trip.com, but the room I was shown was a single window room with no balcony. The staff explained that there were various types of rooms available. I wasn't satisfied, so I spoke to them and they changed my room to one with a balcony, although it took some time. The staff were very friendly.
We only stayed one night but elsewhere for 6 nights we would liked to have found this place earlier and stayed for the whole week very nice staff nice food lovely room and a great view will definitely stay here when in Puerto galera next 👍👍
we are very happu with the room given to us they upgrade it to a deluxe room which is bigger than what we book we are very happy with the service we receive from them they are very hospitable
The hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.
I'll start with the pros:
1. Gorgeous views of the bay from both the rooms and the pool;
2. Excellent large infinity pool overlooking the bay;
3. Daily housekeeping.
Cons:
1. Not up to par with a 5-star hotel;
2. Tired, worn, in need of renovation;
3. The rooms are large and spacious, but not cozy; they feel like premium hospital wards;
4. Ants are everywhere in the rooms;
5. The equipment in the gym needs updating; it's all rusty, making you question whether it's safe to use. The bench is wobbly, making it easy to fall off;
6. The included breakfast consists of an omelet (or fried eggs or scrambled eggs, your choice, toast with butter and jam, and fruit), which is impossible for a healthy man to eat. There is no variety, the quality of breakfast does not correspond to 5*.
We stayed at this hotel for 2 nights before heading to El Nido. The grounds are absolutely beautiful. The view from the pool, overlooking Honda Bay, is simply breathtaking.
The hotel offers complimentary airport transfers and shuttle service to/from Robinson's Mall. You can also conveniently book a minivan to El Nido directly through them.
In my opinion, the breakfast was a bit underwhelming. Options included scrambled eggs/omelets, cereal, bread, jams, and butter. There was very little fruit and only one salad. The rice, soups, and other dishes weren't particularly appealing to a European palate (the meat and fish were too overcooked).
However, the à la carte menu for dinner and lunch (which is paid) was, on the contrary, very delicious.
The hotel itself is quite old. The furniture in the rooms shows its age. There was also a slight musty smell, although the cleanliness was maintained.
The staff were incredibly pleasant and responsive.
Overall, the hotel is suitable for 1-2 nights, but don't rely too heavily on the photos.
Really nice resort only 10min away from the port by Tuc Tuc. The room very clean and with all the essentials for the staying. My room wasn’t exactly view on the pool as expected so I would have to say a little bit overpriced. Nice breakfast. They arranged me an half day tour of the main spots in Coron and they were really flexible. The only thing that often happens to me travelling solo is that at pool bar for lunch I asked half portion of a serving because it was meant to be for 2/3 people (in the Philippines they often have family sharing portions) but they said it wasn’t possible that they could serve me half portion but the price would’ve been the same and I found that annoying. Other than that they offer shuttle bus to the airport and everything else was as good as in the pictures!
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SsharonchenxlWe really had a very nice holiday here! The whole environment was excellent, all the facilities were easy to use and really every member of staff was very kind. Clean of course ! Delicious food! We have had some complaints, and I must explain here that my husband is an old German, and I found that the Germans are much more critical than the French, but the staff, from the general staff to the manager who was on duty every day, took our ”complaints” very seriously, and the most valuable thing is that every one of them really tried to help us to solve our ”problems”. The ”hassle”. I have to admire the service here! It really is better than many 5 star hotels! Fantastic Fireworks on the beach and the Resort had super prepared for all Guests together party! Even for Kids! We'll be back here again.
AAnonymous UserThis hotel is quiet and well-located outside Coron City, right by the mangroves, and surprisingly mosquito-free.
There's a magnificent pier with a bar, perfect for enjoying the sunsets in the late afternoon. From this pier, private island hopping cruises depart for Coron Island – a magical experience I highly recommend.
The rooms, bathrooms, and balconies are spacious.
There's a large pool, though the water was a bit cloudy. The main restaurant serves a breakfast buffet. The poolside bar/snack area offers excellent ice cream. There's also a pizzeria restaurant by the mangroves, plus a Japanese restaurant.
Evening entertainment is offered several times a week.
Airport transfers are available for 350 pesos per person. Transfers to Coron City or tuk-tuks are readily available right outside the hotel.
AAngelicaFrom the moment we left the port, our Matinloc experience already felt special. The boat ride was smooth, and the boatmen immediately assisted us with our luggage. Upon arrival, we were warmly welcomed by Ms. Jam from FO/Reservations, who gave us a friendly tour and clear briefing. Even before the trip, Reservations Manager Ms. Jeannette had already been very responsive to my emails, making the planning stress-free.
Our VIP villa, perched on a cliff, offered an astounding view that raised the standard of our stay. The room was clean and comfortable, and we appreciated the generous souvenirs and hygiene kits provided. The staff were consistently attentive and polite special thanks to FO Supervisor Ms. Jhona and their Korean General Manager for adding to the warm and welcoming atmosphere.
Highlights of our stay included the refreshing fresh fruit shakes, fun water activities, the amazing walking path lined with century-old trees, and of course, the delicious food (their pizza was a standout). The WiFi was surprisingly fast..even powered by Starlink at the port. We also appreciated the thoughtful gesture of staff recommending where to get beers in town since they don’t sell alcohol on-site.
Matinloc truly combines paradise-like views with genuine hospitality. Maraming salamat to the whole team for making this my best El Nido stay so far.. I would gladly return a hundred times over.
CCarina Y. B.The service and amenities are superb. The personels were very polite and accommodating. They gave us a very quiet room which is located on the 6th floor right on the roof deck. The food is good, breakfast is served in buffet which we really enjoy. It was such a memorable stay and we will definitely come back here.
MM52048****The hotel is right by the beach, and it's only a 5-minute walk to the pier. You can buy tickets for the Underground River National Park and boat tours at the small hut next to the pier, so there's no need to book a guided tour. If you go to buy tickets and board the boat around 8 AM, you can save about 1000 pesos compared to a tour package. The hotel's pool and restaurant are very clean, and the front desk staff and room attendants are all warm and friendly. We'll definitely choose this hotel again next time we visit this area. When taking a taxi from Puerto Princesa, you can ask the doorman at your Puerto Princesa hotel; it should cost around 3500 pesos.
GGuest UserThis hotel is absolutely amazing for the price. I'll start by saying there's a free airport transfer. You just need to write to the hotel in advance with your flight number and names. The breakfast buffet is incredible. There's a pool and a spa. Everything is very beautiful and clean.
GGuest UserFirst of all i would like to say thank you to all the staff in Carpe diem especially to Donald! ;) the guy at the reception i really appreciate the helpfulness, and also the treatment he gave us it was a delightful experienced i worked in a service industry too and this is really important to have those excellent service in order to sustain the business, whoever is the owner of this hotel please do appreciate the hard-work of Donald im really glad of what he did for us during our stay, the staff are well trained, and overall the room is huge, and clean the amenities are great:)
Thank you Carpe diem!
For those who checked a high quality type of service and good place to stay please choose carpe diem by the way the food is great they have a big serving its all fantastic but the most highlight of my stay is the service of Donald;) please send my regards to him
M
SSheen Maewe are very happu with the room given to us they upgrade it to a deluxe room which is bigger than what we book we are very happy with the service we receive from them they are very hospitable
GGuest UserThe hotel is beautiful!! Our room is amazing!! Love all the sculptures and fine details they have all over the hotel. The pools are huge and water is nice and warm! The staff is welcoming and friendly! Would definitely stay here again and recommend the hotel to other travelers.
KKaliannaThe resort was on an isolated island. Took 20-min car ride from the airport and 45-min boat ride from the port to the island. Our room was supposed to be ocean view, just right behind the sunrise villas. Unfortunately, the trees have grown high & hardly can we see the ocean. So best to go to the beach and enjoy the sceneries there. Not worth paying extra, unless it's sunset villa. Breakfast was acceptable, but in-room dining service need improvement. Especially, the cleaning up part. The swimming pool is under maintenance and I thought seafood & sashimi would be good, but nope, which is a bit extra disappointing. However, the general experience was good since the staffs are very nice and polite. We received different types of local snacks daily and turned out the kitchen made Filipinos food better than international ones. For morning hiking to Eagle Point, it's not really worth it, unless you have a drone to have 360-degree view. Intended to rate 3.8/5, but I got to see the sea turtle so 4/5 ~
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