The hotel's location is great, not far from West Lake Scenic Area, and public transport like buses and subways are very convenient, with a bus stop right outside. The bed was soft and comfortable, and the toiletries were well-stocked. The laundry room downstairs with its washer and dryer was a nice bonus.
However, there were a few downsides: The shower was really difficult to use. I don't know why the temperature kept fluctuating between hot and cold, even though there's no adjustment knob. It might be okay in summer, but it would be a real problem in winter. Also, the shampoo and shower gel weren't refilled promptly enough. You couldn't tell how much was left in the bottles from the outside, and I only realized they were almost empty halfway through showering. For some reason, the TV also wasn't working; it just showed 'no signal' when I turned it on. One of the two remote controls was completely unresponsive, and it was too late to ask about it.
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