This was the last hotel of our trip to Shaanxi, and we booked a triple room. Let's start with the pros: The location is convenient, close to Yongningmen Metro Station and within walking distance. The service is attentive; staff at the lobby always greeted us proactively, various small items like cotton swabs and hair ties were available for free, they offered complimentary luggage delivery to the airport and train station, and provided a complimentary one-person city sightseeing experience. I also used my Trip.com membership perks to redeem a free breakfast—though the food was terrible, something is better than nothing. The room was spacious, well-equipped, comfortable, and convenient. Food deliveries can be brought right up to the room.
Now for the cons: The door lock in our room was probably too old, making it extremely difficult to lock and unlock, requiring a lot of effort; all the bedside power outlets were broken with loose contacts, so we couldn't charge our devices; the soundproofing was terrible—we could hear the neighbors talking and snoring as clearly as if they were right next to our ears.
Despite staying for two nights, overall we were still quite satisfied. After checking out, we ran into a small mishap and contacted the hotel; instead of shifting blame, they actively helped us resolve it, and we really appreciated their attitude, at least. This is the sense of responsibility and integrity a star-rated hotel should have. I highly recommend staying here when visiting Xi'an.
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