Crowne Plaza SHANGHAI NANJING ROAD by IHG
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Crowne Plaza SHANGHAI NANJING ROAD by IHG

Stay at Crowne Plaza SHANGHAI NANJING ROAD by IHG in Shanghai, a 5-star hotel with 9.3/10 from 11976 reviews. It offers good value with quality service, and prices start from JPY 15,746.

Check-In & Check-Out

From 15:00 until 12:00

Nearby Attractions

Madame Tussauds Shanghai: 0.35 km away

Shanghai BusTour: 0.27 km away

Nanjing Road Pedestrian Street: 0.31 km away

Amenity Highlights

Pets policy: Pets are not allowed.

Breakfast style: Western,Chinese

Food & Drink: Room service, Cafe, Restaurant, Bar, Halal meals provided, Lobby bar

Crowne Plaza SHANGHAI NANJING ROAD by IHG

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Highlights
Great views
Delicious breakfast
Ideal location
Lots to do
Amenities
All amenities
Property Description
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Facilities: Comprehensive Cleanliness: Spotless Ambiance: Comfortable Service: Attentive and warm
Surroundings
Metro: People's Square
(270m)
Metro: East Nanjing Road
(600m)
Airport: Shanghai Hongqiao International Airport
(14.4 km)
Airport: Shanghai Pudong International Airport
(40.6 km)
Train: Shanghai Railway Station
(4.6 km)
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6

1 King 1 Bdrm STE Worklife

1 Queen bed
46-48m² | Floor: 9-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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6

Premium Room

1 Queen bed or 2 Single bed
30-32m² | Floor: 7,8,19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

1 King Standard

1 Queen bed
27-30m² | Floor: 15-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

Suite - Courtyard-View (2 Beds)

2 Single bed
39m² | Floor: 8
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

1 King 1 Bedroom Suite

1 Queen bed
46-48m² | Floor: 7-8,19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

Suite - Courtyard-View (Double Bed)

1 Queen bed
50m² | Floor: 8
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

2 Twin Standard Room High Floor

2 Single bed
27-30m² | Floor: 21-24
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

2 Twin Bed 1 Bedroom Courtyard Suite

2 Single bed
39m² | Floor: 8
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
6

1 King Bed 1 Bedroom Courtyard Suite

1 Queen bed
38-50m² | Floor: 8
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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4

2 Twin Premium Room

2 Single bed
30-32m² | Floor: 7,8,19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

1 King Premium Worklife

1 Queen bed
30-32m² | Floor: 9-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Deluxe Suite

1 Queen bed
46-48m² | Floor: 7-8,19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

1 King Premium Room

1 Queen bed
30-32m² | Floor: 7,8,19
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
4

2 Twin Standard

2 Single bed
27-30m² | Floor: 15-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

1 King Junior Suite High Floor

1 Queen bed
46-48m² | Floor: 21-24
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

1 King Junior Suite

1 Queen bed
46-48m² | Floor: 15-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

1 king Standard Room High Floor

1 Queen bed
27-30m² | Floor: 21-24
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

Standard Room

1 Queen bed or 2 Single bed
27-30m² | Floor: 15-18,20
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

2 Twin Premium Worklife

2 Single bed
30-32m² | Floor: 9-14
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
5

1 King Premium Kids Theme Sofa Bed

1 Queen bed or 2 Single bed
38m² | Floor: 9-14
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Average for similar properties in Shanghai
Most Mentioned
Review summary
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Service Quality: The service quality is often highlighted, with special mentions of the front desk staff being professional, friendly, and attentive. Staff members like Starry Cui and Iris Zheng are frequently praised for their excellent customer service, making guests feel valued and welcomed.(based on 4,316 reviews)
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 8, 2026
Had a fantastic stay in the room! Starry's service was truly commendable – so warm and attentive. I'll definitely stay here again next time. Very satisfied! 👍 Environment: Excellent Cleanliness: Spotless Facilities: Comprehensive
Original TextTranslation provided by Google
6‍1‍2‍3‍3‍0‍1‍9
January 25, 2026
Excellent travel experience! I booked a deluxe room, and Freya Li from the hotel upgraded me to a suite. The facilities are great – clean and efficient, without any unnecessary frills, which is perfect for business travelers. The front desk staff also provided excellent service.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2026
Great as always! Excellent location and service, it's my top choice for business trips or holidays. My kids love it too, and it offers great value for money. They usually upgrade my room, and my small requests are almost always met.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 9, 2026
This isn't my first business trip to Shanghai, but it's my first time staying at the Grand Park City Hotel. The hotel's location is excellent, making it convenient to get to Nanjing Road Pedestrian Street and the Bund. Transportation is also very accessible. Manager Sunny at the front desk provided incredibly professional service, explaining everything we needed with great detail and patience. My friends and I stayed in rooms 1608 and 1616. The housekeeping staff on the 16th floor were very thorough and enthusiastic with their cleaning. I look forward to staying here again on my next visit.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
January 28, 2026
Had a delightful stay at the hotel! It's super convenient for both business and leisure travel. Starry Cui from the front desk proactively followed up and enthusiastically helped me arrange my next visit. Her service is top-notch!
Original TextTranslation provided by Google
东‍来‍ ‍D‍a‍v‍i‍d
February 5, 2026
This time the room (and bath) were clean. The staff were friendly enough and some spoke English really well. Overall a good experience and it’s the second stay in a month and third stay overall. You can walk out of the hotel straight onto the Nanjing road.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 1, 2026
Facilities: Comprehensive Cleanliness: Spotless Ambiance: Comfortable Service: Attentive and warm
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
February 3, 2026
After several days of unproductive back-and-forth with no resolution, I reluctantly have to summarize our stay at Nanxin Ya during our wedding period, hoping to alert future guests. This hotel is a complete mess when it comes to communication, process management, and policy design, with severe shortcomings in safety, food hygiene, and service integrity. I. Fire Escape Became a 'Mouse Trap,' Trapped for 40 Minutes During our stay, the groom, whose elevator card malfunctioned, exited the elevator early and tried to use the fire escape to go upstairs. He discovered that the hotel's fire escape doors only open one way – once you enter the stairwell, you can't go back! As a result, the groom was trapped in the stairwell for 40 minutes until he fortunately escaped when a passage on the 4th floor connected to a Chinese restaurant kitchen. II. Hotel Contact Numbers Completely Unresponsive, No Answer for 40 Consecutive Minutes During the 40 minutes he was trapped in the fire escape, the groom and friends called the hotel front desk, duty manager, and InterContinental Hotels Group headquarters customer service over 20 times, and not a single call was answered. At the moment help was most needed, the hotel's emergency response mechanism was completely paralyzed. We still shudder to think what might have happened if the trapped person's phone had run out of battery or had poor signal. III. Suspected Poor Food Quality at Buffet Breakfast, Family Members Experienced Severe Gastric Distress After Meal On the morning of check-out, February 1st, my mother experienced severe stomach upset, vomiting, and diarrhea after having the buffet breakfast at the hotel (she had a cappuccino from the coffee machine). She was bedridden for an entire day before showing some recovery. Because elders tend to avoid trouble, we didn't learn about this until February 2nd. We immediately contacted the hotel manager to question the hygiene of the breakfast on February 1st. However, since a day had passed, tracing the cause was difficult, and the matter ultimately went unresolved. IV. Verbal Promises Like Child's Play, Wedding Room Decoration Done 'Expediently' As we booked the room as our wedding suite, besides bringing our own decorations, the groom's family specifically visited the hotel over half a month in advance to confirm with the hotel manager that we could add festive red decorations (red pillows, bedding, small '囍' stickers). However, on check-in day, January 30th, the front desk flatly denied this, stating, "We have no materials, and cannot decorate." After more than an hour of arguing, we finally found the manager who had made the promise. They then said they could help re-decorate, but for some handmade folded decorations like small swans, their explanation was, "The staff who know these folding techniques have already gone off duty, and we don't know who among those coming to work tomorrow will know how to fold them, so we might not be able to provide them as promised..." In the end, we received red pillows and bedding (the bedding clearly wasn't properly cleaned; after sleeping on it, there was noticeable skin itching), and about 3-4 small '囍' stickers. We ended up decorating the wedding room ourselves. V. Room Management a Mere Façade, Security Flaws Everywhere Security management on par with a budget hotel: Because friends needed to repeatedly enter and exit the wedding room during the wedding, I went downstairs to ask the front desk for cards. Without any identity verification, the front desk gave me two extra room cards for my room. Handing out room cards so casually, treating guests' property and life safety as a joke – is this what a long-established five-star hotel does? I found it utterly unbelievable. Facility malfunctions unaddressed: The automatic door on one level of my reserved room was completely broken and couldn't open or close properly. I reported it at least 3 times, but it was still not fixed by the time we checked out. Interior Window Suite: We booked a deluxe suite and also mentioned it was for our wedding. However, upon check-in, we found it was an end-of-corridor room, and the bedroom had an interior window, which was extremely depressing. When we communicated with the hotel, the duty manager stated that it was a special arrangement made for us because the groom's order had a note saying "needs to be quiet." Throughout the entire service process, the hotel staff's feedback was full of errors and omissions, severely lacking training. The hotel's understanding and coordination were also problematic, and when issues arose, their first reaction was to blame the guests. I strongly advise any guest with basic requirements for safety, hygiene, and service NOT to choose this hotel.
Original TextTranslation provided by Google

Services & Amenities

金莱全日餐厅
Business hours: [Mon - Sun] 06:30-10:00, 11:30-14:00
宴会厅
No additional info available
香榭大堂吧
Open for: Breakfast, Afternoon tea
Business hours: [Mon - Sun] 09:00-24:00
丽晶轩中餐厅
Cuisine: Cantonese, Chinese
Open for: Lunch, Dinner, Cocktails
Business hours: [Mon - Sun] 11:00-14:00, 17:00-22:00
新雅粤菜馆(南京东路店)
Cuisine: Cantonese
Open for: Dinner
Business hours: [Mon - Sun] 07:30-10:00, 11:00-13:30, 14:00-16:00, 17:00-20:30

Property Policies

Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 12:00

Front desk hours: 24/7

Guests Accepted
Guests from all countries/regions are welcome at this property

Child policies
Children of all ages are welcome at this property.
Children between 0 and 17 years old can stay for free if no extra bed is needed.

Cribs and Extra Beds
For all room types, cribs can be added. Extra bed policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
AgeFee
Children 1 year old and under
Extra crib: Free

Breakfast
CuisineWestern, Chinese
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:00 Open
HeightFee
Children under 1.2m in height
Free
Children between 1.2–1.4m in height
CNY 88.00 (approx. JPY 1,983) per person
Children over 1.4m in height
CNY 256.00 (approx. JPY 5,768) per person
Adult
Buffet:CNY 256.00 (approx. JPY 5,768) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy
DepositDeposit required
Deposit Collection MethodsThe deposit is determined based on the duration of your stay. The charge is CNY 500.00 (approx. JPY 11,264) per night.
Deposit Payment MethodsThis property accepts cash and credit cards
Deposit RefundThe deposit will be returned to the original account of payment within 14 days after check-out.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the hotel

  • Cash

Property Description

  • Opened: 1998
  • Renovated: 2019
  • Number of Rooms: 390
Phone:+86-21-63500000
Crowne Plaza Shanghai Nanjing Road is located in the city's popular People’s Square area along the tourist paradise of Nanjing Road Pedestrian Street. The majestic Bund, historic Yu Garden and popular Xintiandi eating and entertainment district are all within walking distance from the hotel. We are some 2.5 kilometers from Shanghai Railway Station, 15 kilometers from both Hongqiao International Airport and Hongqiao Railway Station, and 33 kilometers from Pudong International Airport, all by straight-line distance. The hotel offers 390 elegantly designed rooms and suites that offer exquisite comfort. Rooms are spacious and bright, with premium bedding and full amenities to help keep you feeling fresh and energized. On floors 3-5, the hotel boasts some 3,300 square meters of meetings and events space across 18 rooms and banquet halls of differing styles and specifications.

As an international upscale hotel brand, we champion a new and better way of business travel that recognizes guests blurred and blended needs to achieve personal and professional success by staying productive, inspired and restored.

You might be wondering

What are the check-in and check-out times at Crowne Plaza SHANGHAI NANJING ROAD by IHG?

Check-in time at Crowne Plaza SHANGHAI NANJING ROAD by IHG starts at 15:00, and check-out time is by 12:00.

Does Crowne Plaza SHANGHAI NANJING ROAD by IHG have a pool?

Yes, Crowne Plaza SHANGHAI NANJING ROAD by IHG has a swimming pool for guests.

Are pets allowed at Crowne Plaza SHANGHAI NANJING ROAD by IHG?

No, pets are not allowed at Crowne Plaza SHANGHAI NANJING ROAD by IHG.

Does Crowne Plaza SHANGHAI NANJING ROAD by IHG serve breakfast?

Yes, Crowne Plaza SHANGHAI NANJING ROAD by IHG serves breakfast for guests. Breakfast options include Western, Chinese style.

How much does it cost to stay at Crowne Plaza SHANGHAI NANJING ROAD by IHG?

Room prices at Crowne Plaza SHANGHAI NANJING ROAD by IHG vary by travel dates, hotel policy, and other factors. Enter your travel dates to see current prices.

How to get to Crowne Plaza SHANGHAI NANJING ROAD by IHG from the nearest airport?

The nearest airport is Shanghai Hongqiao International Airport, located about 1 hour 5 mins from hotel by car (14.4 km) away.

What’s the cancellation policy at Crowne Plaza SHANGHAI NANJING ROAD by IHG?

The cancellation policy at Crowne Plaza SHANGHAI NANJING ROAD by IHG depends on your room type and booking terms.

Does Crowne Plaza SHANGHAI NANJING ROAD by IHG offer airport transfers?

No, Crowne Plaza SHANGHAI NANJING ROAD by IHG does not provide airport transfers for guests.

About This Property

Nearest AirportShanghai Hongqiao Airport
Distance to Airport18.59KM
Nearest Train StationShanghai Railway Station
Distance to Train Station4.6KM
Nearest Subway StationPeople's Square
Distance to Subway Station0.27KM
Average Price FromJPY43366
Hotel Star Rating5
A First-Timer's Guide to the Area Around Crowne Plaza Shanghai Nanjing Road

Nestled in the bustling heart of Shanghai's Huangpu District, the Crowne Plaza Shanghai Nanjing Road offers an exceptional stay amidst the city's vibrant urban tapestry. This prime location is a short drive from the iconic People's Square, a sprawling public space that is home to museums, theaters, and a verdant park.

Guests can meander along the famed Nanjing Road Pedestrian Street, a shopper's paradise dotted with boutiques, eateries, and historic sites. Within walking distance lies the majestic Bund, a waterfront promenade with colonial-era buildings offering stunning views of Shanghai's skyline. Also nearby is the serene Yu Garden, a classical Chinese garden that provides a tranquil escape from the city's hustle.

For a taste of modern Shanghai, Xintiandi's chic dining and entertainment district is the perfect spot. Conveniently, the hotel is approximately 2.5 miles from Shanghai Railway Station, 12 miles from Hongqiao International Airport and Railway Station, and 28 miles from Pudong International Airport.

With its strategic location, the Crowne Plaza Shanghai Nanjing Road not only provides easy access to the city's main attractions but also serves as a luxurious retreat with its spacious, well-appointed rooms and extensive amenities, ensuring a memorable experience for first-time visitors to this dynamic metropolis.

Attractions near Crowne Plaza Shanghai Nanjing Road

The Bund (Historical Landmark)

A symbol of Shanghai's historical and financial significance, The Bund showcases colonial-era buildings and stunning skyline views across the Huangpu River.

Walking Distance: 1 mile from the hotel.

Estimated Time: 25-minute walk and 7 minutes by car.

Suitable for: History enthusiasts, photographers

Yuyan Garden (Cultural Site)

This extensive Chinese garden is a peaceful retreat with traditional pavilions, ponds, and rockeries, reflecting Ming Dynasty landscape design.

Walking Distance: 1.3 miles from the hotel.

Estimated Time: 31-minute walk and 8 minutes by car.

Suitable for: Culture seekers, families

Nanjing Road Pedestrian Street (Shopping)

One of the world's busiest shopping streets, it offers a vibrant mix of international brands, traditional shops, and street performances.

Walking Distance: 0.2 miles from the hotel.

Estimated Time: 5-minute walk.

Suitable for: Shoppers, urban explorers

Xintiandi (Entertainment District)

A trendy area blending old Shikumen architecture with modern boutiques, cafes, and restaurants, perfect for dining and nightlife.

Walking Distance: 1.3 miles from the hotel.

Estimated Time: 33-minute walk and 8 minutes by car.

Suitable for: Foodies, night owls

Crowne Plaza Shanghai Nanjing Road's Ideal Retreats for Every Traveler

Business Travelers

For those visiting Shanghai on business, Crowne Plaza Shanghai Nanjing Road offers unparalleled convenience and comfort. With high-speed internet access, a business center, and meeting rooms equipped with the latest technology, productivity is guaranteed. The hotel's proximity to the Shanghai International Convention Centre, just 3.3 miles away, makes it an ideal base for conference attendees. After a day of meetings, unwind at the executive lounge with panoramic city views.

Leisure Travelers

Leisure guests will find themselves at the heart of Shanghai's vibrant culture and entertainment. Situated just steps from the famous Nanjing Road Shopping District, and just a 1 mile journey to the Bund, visitors have easy access to the best the city has to offer. The hotel's luxurious spa and indoor pool provide a tranquil escape from the bustling city life.

Family Visitors

Families exploring Shanghai will appreciate Crowne Plaza's family-friendly amenities. Spacious rooms, available with connecting options, ensure comfort for the whole family. The hotel is conveniently located 4 miles from People's Square, where attractions like the Shanghai Museum and Shanghai Grand Theatre offer cultural experiences for all ages.

Cultural Enthusiasts

For those drawn to the rich history and culture of Shanghai, Crowne Plaza serves as a perfect gateway. The hotel is a mere 1.3 miles from the historic Old City and Yuyan Garden, where travelers can immerse themselves in traditional Chinese architecture and gardens. The concierge is available to arrange guided tours, ensuring guests capture the essence of Shanghai's heritage.

Crowne Plaza Shanghai Nanjing Road and Transportation Hubs

Transportation HubDistance to HotelTransportation OptionsEstimated Time
Shanghai Railway Station2.4 miles (3.8 km)TaxiApprox. 10-minute drive
Hongqiao International Airport9.3 miles (15 km)Taxi, Airport ShuttleApprox. 25-minute drive
Hongqiao Railway Station13 miles (21 km)Taxi, SubwayApprox. 30-minute drive
Pudong International Airport28 miles (45 km)TaxiApprox. 45-minute drive

Unique Facilities at Crowne Plaza Shanghai Nanjing Road

Indoor Swimming Pool:

Escape the bustling city and dive into tranquility at the Crowne Plaza Shanghai Nanjing Road's indoor swimming pool. Ideal for those seeking a refreshing workout or a leisurely retreat, the heated pool offers a serene oasis within Shanghai's urban landscape. Guests can relax in the pool lounge, equipped with towels for convenience. The facility welcomes all ages, ensuring a delightful aquatic experience for every guest in the heart of this vibrant metropolis.

Fitness Center:

For guests dedicated to maintaining their workout routine, the state-of-the-art fitness center is equipped with modern exercise machines and free weights, ensuring a comprehensive workout experience.

Exquisite Culinary Experiences:

With multiple on-site restaurants serving Chinese and Japanese cuisines, guests can indulge in a gastronomic journey without leaving the comfort of the hotel. Each restaurant offers a unique ambiance and menu, catering to diverse palates.

Meeting and Banquet Facilities:

Business travelers can take advantage of the extensive meeting and events space, which spans over 10,000 square feet. The hotel boasts a variety of rooms and banquet halls, each designed to meet different specifications and styles.

Proximity to Major Attractions:

Located in the heart of the People’s Square area, the hotel is within walking distance to Shanghai's iconic landmarks such as the Bund, Yu Garden, and the Xintiandi district, making it an ideal base for exploring the city's rich cultural heritage.

Seamless Hospitality:

The front desk service at Crowne Plaza Shanghai Nanjing Road epitomizes seamless hospitality. Operating 24/7, the dedicated staff offers a range of conveniences, including a front desk safe, porter/bellhop assistance, and complimentary luggage storage. Guests can rely on wake-up calls for a punctual start, while the currency exchange service simplifies transactions. The knowledgeable team also assists with tour and ticket arrangements, ensuring guests make the most of their stay with personalized guidance and support.

The content of this article was created on 15 January 2024.