Banyan Tree Hangzhou

Banyan Tree Hangzhou is beautifully located with a comfortable and pleasant environment. The service is warm and thoughtful, and very personalized, especially Olive at the front desk. I'll definitely come back to stay again if I have the chance.

The room was quiet, so I slept incredibly well. Both the Western and Chinese meals for dinner and breakfast were a delightful surprise. From ingredients to preparation, everything met the brand's high standards. I'd recommend trying all three meals. Special thanks to Olive for the excellent service!

The room was nice and spacious, and the hand-rowed boat ride was enjoyable. The wetland was quiet with no other tourists, which was a pleasant surprise. Unfortunately, the bird-watching activity we were looking forward to was canceled due to rain, and there weren't many other free activities available. The complimentary fruit was a bit underwhelming. Other than that, the staff service was excellent.

The room was spacious and comfortable, and the staff were warm and attentive, promptly addressing any needs. The hotel isn't huge, but the views are quite lovely. It's really pleasant to take a stroll around the hotel after breakfast.

The hotel stay was excellent. We brought our child, and the hotel was warm and attentive. The environment is beautiful, making for a very comfortable stay. The room was spacious, clean, and meticulously tidied. Olive at the front desk provided wonderful service. The surroundings are lovely.

Poor hygiene and hardly any activities. Aside from the beautiful scenery, this hotel really doesn't live up to any star rating standards.

The hotel as a whole is beautiful and quiet, and every staff member I met was very nice! Especially Olive, our butler, who was always ready to answer questions and resolve various issues promptly. The front desk, concierge, and restaurant staff were all polite, enthusiastic, and provided excellent service. During my stay, taking a tour on the hotel's sculling boat was a very pleasant experience, allowing us to avoid the crowds.

Environment: The environment is really superb. I booked a water villa, and the hotel upgraded me to a deluxe water villa, which had a better location and was closer to the hotel lobby. The balcony in the room overlooked the lake, and you could feed fish and ducklings from the balcony railing. There were so many koi in the hotel, some even bigger than the ducks, which was really fun. Service: Every staff member I encountered was super nice. When my child mentioned that the snacks delivered to the room were delicious, they specially sent two extra portions that afternoon. When I checked out, they even prepared some for me to take away, which was incredibly touching! Thumbs up, thumbs up! Food: The breakfast area isn't big, but it's delicious! There's a wide variety of bread, and both Chinese and Western breakfast options are very rich. Even if you go to eat after 9 am, there's no long queue; it's quiet with fewer people. We had dinner at the Baiyun Restaurant, which was also very good, costing a little over 200 yuan per person, which was quite reasonable. Facilities: The hotel is indeed not new anymore, as it has been open for a long time, but it's very well maintained. And this Chinese style just looks ancient and elegant, which I personally really like. Rowboat: Three of us took the hotel's rowboat. It was 400 yuan for an hour to charter the boat, which is indeed a bit more expensive than outside, but the advantage is no queues, no exposure to the sun, and there wasn't a second boat on the outer lake waterway, so we had a private secret retreat all to ourselves – so comfortable!