Novotel Nanjing Central Suning

The hotel is in a great location, very convenient in Nanjing's Xinjiekou, making it easy to get to all the surrounding attractions. The room facilities are clean and tidy, and the check-in process was quick. Checking out was also hassle-free – I just dropped off the room card, which was very convenient. The hotel staff were warm and attentive, and parking was free for guests. Because I prefer a quiet room, they arranged one that wasn't facing the street, which made for a very comfortable stay. I would definitely come back again if I have the chance.

I booked a two-night coupon package. I managed to book for Friday but couldn't get a room for Saturday, which was pretty awkward. I asked the front desk to help, but they just said, 'There's nothing we can do,' and that was that. Funnily enough, there were still rooms available on Trip.com for Saturday night, so I had to make a separate booking through them. I called the front desk twice, and both staff members assured me that if I split the stay, I could get a refund for the remaining night. But when I checked the rules, it clearly stated no refunds! Seriously, if you don't know the rules, just say so; don't give out false information. The hotel facilities and decor are quite old, but the central location is a plus. On the first night, I stayed in a twin room. For the second night, there were no twin rooms left, so I got a king-sized bed. They said it was an upgrade to a deluxe king room, but the room phone didn't work, and there wasn't another phone anywhere in the room. I had to call the front desk using the hotel's number on Trip.com. Why? Because I needed an extra blanket. Breakfast was pretty mediocre, and the vermicelli in the duck blood vermicelli soup was quite bad.