I arrived late, around 2:00 AM, and unfortunately the check-in experience was underwhelming. The receptionist was very quiet and provided little to no information about the hotel, amenities, parking, or general stay details. The parking situation was also unclear, as guests are required to park behind the marketplace area with minimal guidance.
The exterior approach and main entrance were relatively clean and well-maintained; however, the elevator was noticeably dirty and worn, and the foyer outside the elevator felt neglected and uninviting.
Housekeeping was consistently attentive—almost excessively so—but fresh towels were always appreciated. Unfortunately, the refrigerator contained food left behind by a previous guest when I checked in, and it was never cleaned out during my stay despite regular room service visits. As a result, I was unable to use the refrigerator.
The room itself showed signs of deferred maintenance. The shower had significant rust and limescale buildup, and much of the furniture appeared to be a mix of outdated and heavily worn pieces that detracted from the overall experience.
The most disappointing issue, however, was the presence of bugs. Near the end of my stay, I began noticing small bugs on the bed. Initially, I thought it was isolated to the sleeping area, but I later found them in the bathroom and shower as well. For a property operating under the IHG brand, especially at this price point, this was extremely disappointing.
