Extremely Disappointing Experience
1. Check-in
Check-in was stated as 3:00 PM, I completed the registration at 1:47 PM and was told to return at 3 PM for collect the room key. However, I only received room key at 3:20 PM after waiting for 1.5 hrs with long queue and several times complaint. Reasons given, due to huge crowds of guest, room was released follow “back-to-back” basis, and waiting for house keeping to clean the room.
2. Hotel Café
The RM25 waffle arrived cold and tasted like a leftover from breakfast buffet. Food serving and making payment took long time as only one staff attended in the cafe.
3. Hotel Room
Very slow shower drainage, unpleasant bathroom smell, dirty/mouldy blind, dirty shampoo bottles, and the shampoo dispenser was fell off from wall. Poor soundproofing, and the air-conditioning remained warm even at the coldest setting.
4. Car Park
Waiving for parking ticket when there is long queue at front desk is unnecessary but there was no other options. The alternative RM 5 payment machine was malfunctioned, need to return to the lobby for assistance. The hectic experience resulted my late attend to important event.
5. Parcel Collection
Even collecting a Grab parcel became another waiting process. My parcel was kept at the front desk at around 7–8 PM, there were only two staff members serving several groups of guests. I wait for almost 10 minutes just to collect a parcel that took only seconds to hand over.
Almost every part of the stay involved unnecessary waiting, inconvenience or maintenance issues. This is not what I expect from a 4-star hotel.
