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Explore Guest Reviews of Hotels in Jekyll Island

The Westin Jekyll Island Beach Resort
4.2/596 Reviews
The Westin was very centrally located close to shops and restaurants. Easy self parking at the resort at no extra charge was available. We booked an ocean view double queen room with a balcony. The room had a lovely view. I only rated our experience four stars due to just a few issues. When we booked our room, the Westin site had a banner that said we would be charged a $35 per day resort fee that included bikes for two, beach chairs, and island shuttle service. When we checked in, we were handed a flyer that listed available amenities and on that list was, “discounted bike RENTALS available.” Confused, we pointed out to the very nice person who checked us in that our main focus during our stay was to explore the island by bike, and the reason we decided to leave our own bikes at home was that we were told bikes were included in our resort fee during our stay. After just a brief moment of haggling he agreed that it was confusing and agreed to comp our bikes during our stay. This is an unacceptable and unnecessary confusion for guests, making a difficult situation for staff, and gives an unfavorable impression of the “resort” from the very start. Additionally, all the amenities at the hotel seemed understaffed, and worn out. We saw stacks of beach chairs near the beach walkover but no attendants. The pool area later in the day was a mess of wet towels abandoned on chairs and needed a refresh. The hot tub wasn’t hot and needed repair. Another slight issue with the hotel was that our room seemed very damp when we first arrived. The carpet felt wet. The air conditioner had been left running with the fan in the ON position. It’s possible that this made the room more humid. We switched the AC fan to AUTO and the issue was resolved by the next morning. The beds and linens were very comfortable but the bathroom seemed a little tired and could use a remodel. Lastly, we were disappointed when other guests around our room chose to smoke on their balcony. I suggest that if this is not allowed, the resort should put small No Smoking signs somewhere out on the balconies to remind their guests. All in all it was a pleasant stay. The grounds around this hotel are beautiful, beach access is easy, staff were accommodating, and it’s hard to beat this location. Next time we will probably bring our own bikes and either stay at a different “resort” for more pampering or a less expensive more do-it-yourself option. This hotel charges for the former but in reality runs more toward the latter.
Hampton Inn & Suites Jekyll Island
4.1/5102 Reviews
Front desk lied about early check-in. We called ahead because we were buying groceries and wanted to make sure the room was ready and was told our room was ready for early checkin. Get there and they said it wasn't ready and had to wait 40 mins for our room. I had cold food that needed to be put in the fridge. Then the fridge in room was broken, asked for a different one, but the second one was broke too. Exhaust fan in bathroom doesn't work ( we had the exact same room last year and told them the exhaust fan didn't work... a year later and they still didn't fix it!. The silver coating on the Faucets at sink are pealing off. Carpets in hallways have large rips in them, bath drain was broke, elevator certification not up to date- it is expired by more than 4 months and one elevator makes horrible creaking sounds when in use. Maids are talking loudly in the halls at 7:00 in the morning. We've stayed at this hotel multiple times in the past, but this will be our last stay at the Hampton on Jekyll Island. The rooms cost too much for things to be broken, and not work. This hotel is really going downhill. There was a dead snake on the patio for a whole day that the staff never removed. We still love Jekyll Island, although every year we go there are more people.... but this hotel and service in not recommended any more.
Holiday Inn Resort Jekyll Island
3.9/597 Reviews
Good renovated hotel.

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