The hotel is very welcoming, the staff are friendly and wish to assist in anything! It's very clean and the breakfast is excelent (western and japanese). A lot of items and services are free of charge: self parking, small ice cream at the spa, coffee at the lounge, self laundry and drying machines, newspapers, iron etc. We have been at thousands of hotels all over the world, even a lot expensive than Sainoniwa, but the service and our feeling is this one desreves the 1st place!!!