Bauluck W
January 15, 2024
Despite encountering several issues during our stay, the assistant manager's (Idiana) exceptional responsiveness turned our experience around. From a leaking air conditioner to non-functional amenities like the telephone and Wi-Fi, coupled with missing essentials like a bottle opener, it seemed our stay was destined for disappoin**ent. However, Idiana's proactive approach in addressing our concerns was commendable. She not only worked tirelessly to resolve the issues promptly but also went above and beyond to ensure our satisfaction. Her dedication and attentiveness salvaged what could have been a disappointing stay, turning it into a testament to the hotel's commi**ent to guest satisfaction. The food at all the restaurant was great and we were pleasantly surprised with kot nou. We will look forward to going back to this hotel for our next vacation. Also shout-out to Venita who gave us a room in a great spot.