Guest User
June 11, 2023
Stay of eight professionals for a training event of national importance. During the booking process, as well as during the stay, there were no problems. In fact the service was excellent. Unfortunately, during the payment phase, during check-out, we were the protagonists of an unpleasant episode. Due to an accounting error on the part of the structure, an undue payment was requested. The problem is not the error in itself, which is also marginal, which the structure then recognized when faced with the evidence. The problem is questioning the seriousness and honesty of a group of people, moreover guests from outside the region for professional reasons, ignoring the risk of causing much more significant damage than the marginal figure for which an error has certainly been incurred modest and solvable. This cannot be granted. In fact, while the receptionist, having represented the concrete risk of missing the train already booked for the return journey, nevertheless invited us to leave to resolve everything remotely, the same behavior was not observed by those who at that moment were dealing with the payments. The review does not want to be a sterile controversy for its own sake but a useful comparison so that we do not lose sight of the fact that in any relationship, even if of a commercial nature, one cannot doubt the professionalism and seriousness of others in the absence of reasons of a certain relevance and rigorously verified. Misunderstandings and mistakes can happen to anyone, so they can be easily understood. Some ways of doing things, however, are not. The dignity and professionalism of others is at stake. By thanking you, we are sure that we have clarified usefully.
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