Haruhisa
September 19, 2023
Even though I had contacted them about luggage storage in advance, the receptionist was not present at the specified time. When I called the contact number written at the front desk, I was instructed to leave my luggage in an unoccupied room. I was worried that my luggage would be stolen, but I left my luggage behind and left the hotel. When I called the hotel in the evening to check on my luggage, I was relieved that it was safe. I would like you to think about your response a little more. Also, the cleaning of the room was sloppy and disappointing.
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