Gold Hotel

This is a charming and comfortable hotel. It is beautifully maintained and all areas are spotlessly clean. Staff are friendly and check in and check out were quick and efficient. Our room (209) had a side view and balcony and was very comfortable and spotless. There is lots of storage space. Towels, robes and bed linen were white and immaculate. Slippers much appreciated! The breakfast buffet had something for everyone and the selection of breads was particularly nice. We ate at the hotel restaurant one night: the food was exceptional! Reasonably priced, tasty and HUGE portions! My husband had the best Pierogi of the trip and I had the most delicious Ghoulash with potato pancakes. The side of fried cabbage was also delicious. As if their hot wine! The spa area is small but has everything you need. Unfortunately, our spa experience was spoiled by other guests who let their children use the lovely hot tub as a swimming pool and they clambered over myself and my husband until we got out. The parents just let their children do as they wished. We sought refuge in the lovely sauna only to find a family in there with a little girl (too young to be in there) wanting to get out but her mother was encouraging her to stay in! Other children were messing unsupervised in the plunge pool. One small child was picking up decorative rocks from the relaxation area and dropping them on the tiled floor, being watched by her mother! It is not the hotels fault but it may be better if they introduced adult only time. The location is right on the number 11 bus route which goes to Zakopane one way and straight to Morskie Oko the other. We also found transport to take us over the border to Slovakia to do the amazing treetop walk at Bachledka! We would, however, come back to Zakopane again.

Hotel ideally situated to visit centre either on bus or walking . Staff were vey helpful . Room was large with big bathroom and plenty of storage space.Breakfast was good . Hotel spotless. Bed was very comfy. Spa was great until one evening when the jacuzzi was used by children as a local swimming baths and parents taking their young kids into the sauna !!!. Surely that’s not a good thing !!!. We could not relax at all and no staff around at all . Other than that it’s a great hotel and would recommend.

Very nice hotel with a lovely restaurant below. Didn't realise that we had brekky included until check g out when they gave us a packed brekky and lunch for our travels home. Thank you.

Lovely hotel. The location is a little way from the town centre but a nice 20+ minute walk or £8 taxi. Rooms were spotless although bedroom carpets could do with a clean. Breakfasts however were very average at best. Sauna area was superb, 4 hanging chairs, a lava heated sauna with a second electric sauna. Best of all an ice tub for a bit of Wim Hoff experience. Best part of the hotel are the staff Artu and the lady on reception went over and above and were so incredibly helpful with anything needed. They are both a huge asset to the hotel!

When we has arrived hotel and room looks really nice. Every day we has cold room. Once we came back to the room and was 6 degree. Problem was reported every day continuously and everyday we was assured that it will be fixed. Shower was leaking and jacuzzi as dirty. Nothing hasn’t been done, nobody offer us to swap room and for the request for part refund we was completely ignored. Our email to the management has been never answer. How much would you pay for the cold room on the middle of the winter(-14 degree outside)? Very poor management

Great place, very good location. Amazing slope walking distance from this hotel. Restaurant has tasty breakfast and very good dinner selection.

The room was comfortable and large and clean! Loved the bath roe and slippers the selection of breakfast was pretty good with many options and some hot food too. The spa room was dreamy with a cold water plunge! and the free water bottles very nice. Now the bad, the shampoo and soap looked cheap, not luxurious, there was no conditioner just double shampoo's the Spa's Jacuzzi water had a strange smell, not sure how often it's cleaned. The restaurant was a bit pricy. Overall a nice place but for the price it needs to be a bit more luxurious

The interior and exterior of the property was very nice. The room was clean.

We travelled as a couple to this hotel and really loved it. I would like to make a special mention to Artur at the front desk who looked after us right from an early arrival to caring for our bags, organising a lunch pack for the next day and was just generally really friendly and helpful. The service he gave was a great start to our stay. We booked a room with a separate living area which was a good size. The wellness area of the hotel was quite small, but we found it very relaxing. There were lots of areas - sauna, steam room, hot tub, hang out in swing chairs and relax area with beach beds. The interior of the hotel was very tastefully done and everything looked brand new.